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Technical Support Representative

VirtualVocations
Fort Worth, Texas, United States
Full-time

A company is looking for a Technical Support Representative I to provide technical support assistance for software applications.

Key Responsibilities : Provide timely and professional technical support via email, phone, and live chatsTriage and troubleshoot support requests, escalating issues as necessaryAssist with user acceptance testing and maintain documentation related to software applicationsRequired Qualifications : Minimum of a two-year degree in a computer-related field or equivalent experienceHigh school diploma required2+ years of experience in software support, help desk, or technical troubleshootingExperience with relational databases and the software development cycleFamiliarity with Microsoft Office, Google Applications, and help desk software preferred

2 days ago
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