Job Description
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POSITION SUMMARY :
Responsible for learning the overall operations of a retail store under the direction of a Store Manager / Head Coach or District Manager.
Gains knowledge and competency in financial processes required to manage a retail store.
Under guidance from supervisors has gained full proficiency in managerial responsibilities within 90-day timeframe. Available and willing to take SM responsibilities within local market (30 miles / 30 minutes) if / when offered.
JOB RESPONSIBILITIES :
Facilitates an exceptional customer service experience through all channels of interaction by following GNC’s prescribed selling methods;
meets or exceeds all corporate set goals, expectation, and key performance indicators.
- Drives GNC’s loyalty programs and incentives for successful engagement of customers.
- Monitors best sellers, identifies product demand, and updates SM regarding trends.
- Facilitates community engagement and client loyalty through innovative and creative outreach.
- Reads all merchandising bulletins to understand product assortment and answer product questions based on Company approved information.
- Supervises and leads store team under SM guidance; communicates sales targets and drives team performance; provides feedback and supports succession planning of high performers by communicating team performance to SM.
- Reviews all training resources and completes assigned modules to understand product assortment and answer product questions based on Company approved information.
- Ensures company assets are protected and not exposed to risks and conflicts of interest.
- Partners with SM to handle escalated customer service issues; supports SM in monitoring store’s Loss Prevention activities and escalates concerns.
- Keeps store clean and uncluttered.
- Performs all register operations. Completes all daily register and store open / close functions and bank deposits according to GNC policies and procedures.
Learns to independently :
- Lead staffing and training initiatives.
- Manage work schedules within established budgets for optimal store coverage.
- Hire, train, and discipline employees.
- Implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation.
- Manage store inventory within GNC guidelines : receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store.
- Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections and all maintenance problems;
including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting on-hands.
- Ensure total compliance for all store operations policies; ensuring execution of omni-channel initiatives including product subscriptions (Routines), Ship from Store and Buy Online Pickup in Store.
- Independently performs complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling and leading others in selling skills development.
- Additional duties as assigned.
SUPERVISORY RESPONSIBILITIES :
Responsible for supervising a team of employees.
PHYSICAL ASPECTS / WORK ENVIRONMENT :
- Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
- Regularly / Occasionally lift and / or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- The noise level in the work environment is usually low / moderate.
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
Qualifications :
- Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
- 2+ years of retail sales experience and prior management / supervisory experience preferred.
- High degree of proficiency in MS Office Suite, Outlook & Internet applications.
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Ability to work with and influence subordinates, peers, and senior management.
- Self-motivated with critical attention to detail, deadlines, high sense of urgency and reporting.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
- Ability to work overtime as necessary.
- Must be available to work evenings, weekends, and holidays.
- Must have current driver’s license.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
GNC Holdings LLC is an Equal Opportunity Employer.
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