Job Description
The Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare’s internal and external customers.
Job Duties
- Answer phones in a friendly, professional, customer-centric manner.
- Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
- Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
- Point of primary contact for all customer service-related issues.
Job Requirements
- Remote work Available
- Empathy, passion, and enthusiasm for helping those in need.
- Strong attention to detail and ability to multitask across multiple web-based order entry platforms
- Strong written and verbal communication skills
- Ability to compose clear, concise messages via email and instant message.
- Ability to speak clearly and articulately when working with internal and external customers on the phone.
- Strong computer / systems skills (Microsoft Office Suite, etc.)
- Access to home office set up
Shift Information
- Training Schedule : Monday thru Friday, 8 : 00 am 4 : 30pm CST
- Commencing on Monday, Oct. 21 for 4 weeks
- Nesting Schedule : Monday thru Friday, 9 : 30 am 6 : 00 pm CST
- Commencing on Monday, November 18
- Permanent Scheduling to be assigned Commencing on Monday, December 2
- Candidates must be available to work any of the following shifts (Monday Friday all times are in Central Time)
- 10 : 00 am 6 : 30 pm
- 10 : 30 am 7 : 00 pm
- 11 : 00 am 7 : 30 pm
- 11 : 30 am 8 : 00 pm
- 12 : 00 pm 8 : 30 pm
- 12 : 30 pm 9 : 00 pm
Benefits
AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match and profit sharing.
Key Words
Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical
AdvaCare Systems is an equal opportunity, at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, gender identification, sexual orientation, or national origin.
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