Operations Analyst - Region 1.

The main office for DBHDD is located in downtown Atlanta, Georgia.

Job Description

Job Title : Operations Analyst- Region 1 Field Office

Pay Grade : J (This position pays an estimated $53, annually based on education and experience)

Job Summary :

Serves as the customer service contact and subject matter expert to providers, individuals, families, partner agencies and DBHDD staff regarding billing and approval processes for Medicaid waiver and DBHDD state funded services.

Authorizes services including Individual Support Plan and version change approvals through IDD Connects

Monitors service utilization and processing of state funds allocations and reviews reports from state funded providers.

Gathers, compiles and analyzes fiscal and service utilization data

Researches and responds to internal and external inquiries concerning spending and utilization trends, program issues, billing problems, rules and regulations

Prepares reports of findings and analysis.

Makes recommendations to Regional Field Office leadership and the Director of Field Operations for policy and operational changes

Under supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting

Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations.

May partner with·other departments, divisions, outside agencies, and vendors to address business issues.

Exercises independent judgment based on policy and regulations. May administer or provide high level support for various projects, grants, contracts, implementation of procedures, and / or specialized functions.

May be asked to assist in other regions

Additional duties as assigned.

8 : 00 a : m. - 5 : 00 p.m. Monday through Friday

Qualifications

Completion of a bachelor's degree from an accredited college or university AND one year of related experience OR one year experience at the lower level or position equivalent

Preferred Qualifications :

Familiarity with Georgia NOW and COMP Waivers

Experience with the IDD Connects system

Excellent customer service skills

Strong mathematic, written communication and verbal communication skills

Proficient with Microsoft WORD and EXCEL

Benefits

Employment Requirements

To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications.

Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care :

• Drug Screening
• TB Evaluation
• Annual Influenza*
• Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.

Bachelor's degree in business or related field from an accredited college or university AND One year of experience related to area of assignment.

Note : An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.