Field Service Engineer (Metrology)

Job Description

Job Description

Our team is growing and we need more field service personnel

About Us :

Indicate Technologies Inc. is uniquely positioned to address the high technology markets of the Western United States in the field of precision dimensional metrology and 3D printing.

Celebrating our 20th anniversary, Indicate Technologies is experiencing success and growth. Since 2014, we have expanded operations to the Pacific Northwest.

Our 2024-25 business plan anticipates continued expansion. Visit our website to learn more.

About You :

Our ideal candidate is a self motivated self-starter who is able to work under guided supervision to complete time sensitive tasks.

You are an avid problem solver adept at debugging technical systems and products, and enjoy hands-on work. You are competent and likable.

You thrive working directly with customers at their sites on a daily basis. You are driven to help people achieve their goals through providing excellent service.

You enjoy traveling to customer sites on the West Coast.

Essential Functions :

Calibration, preventative maintenance & service repairs on metrology vision systems at customer sites

Scheduled checkups to evaluate performance of Measurement systems including measurement tests, alignments, and compensations for measurement error

Maintenance, cleaning, and lubrication of mechanical components

Report on engineering accuracy, resolution, specification, system environment impact and Terminology

Attend continued training classes about different measurement software for different types of systems

Perform new system installations, configurations & troubleshooting of measurement equipment

Learn and execute identification, data analysis, and repair procedures based on factory support and procedures

Collaborate with fellow service engineers on calibrations, repairs, upgrades etc. with routine weekly meetings

Research and answer difficult customer questions about product features and recommended appropriate upgrades with or without help of team and other depts

Requirements :

Strong mechanical aptitude, prior experience in a hands-on mechanical role

Experience in service oriented activities, outstanding customer service skills

Ability to carefully handle and manipulate data

Strong familiarity with MS Windows, MS Office applications and basic file structures

Aptitude for retention and communication of detailed product knowledge

Excellent written, verbal, and nonverbal interpersonal and communication skills

Maturity and safe work habits in an industrial environment

Possess and maintain a valid driver's license with excellent driving record

Ability to travel extensively within the West Coast

Ability to work overtime

Preferences :

Experience in mechanical / manufacturing engineering or equivalent, use of CAD systems, computer programming

Background in one or more technical disciplines - metrology, quality control, additive manufacturing, machining

Familiarity with one or more types of equipment - CMM's, machine tools

Benefits :

Compensation is commensurate with education and experience

Paid vacation, sick time and holidays

Medical, dental and vision insurance

401(k) plan

Training is provided* - in-person and on-line classrooms, as well as mentoring

Independent field service deployment will start after training is complete

Future Looking :

Outstanding performance in this position may lead to other full-time positions in the areas of Applications Engineering, Training and Sales.

For more information, please visit our website at : www.IndicateTechnologies.com