Receptionist / Lead Intake

Since our inception in 1946, Sutton's has grown into a home improvement powerhouse, proudly maintaining our status as a family-owned and operated business in Springfield, IL.

Our commitment to excellence, innovation, and unparalleled customer service has solidified our reputation in the community.

As the first point of contact for our customers, the Receptionist / Lead Intake Specialist plays a crucial role in upholding the values and standards that have been the foundation of our success for over seven decades.

Job Description :

We are seeking a highly motivated, organized, and professional Receptionist / Lead Intake Specialist to join our front office team.

This role is pivotal in creating a positive and welcoming first impression for our clients, managing incoming calls, and efficiently handling lead intake processes.

The ideal candidate will be adept at managing high-stress situations, demonstrate exceptional emotional intelligence, and possess an unwavering ability to concentrate amidst busy periods.

Key Responsibilities :

• First Point of Contact : Warmly and professionally greet clients as the first point of contact, setting a positive tone for their experience with Sutton's.
• Phone System Management : Operate multi-line phone systems with efficiency, ensuring calls are answered promptly and routed correctly.
• Software Proficiency : Use MS Office and Google Business products, including Google Drive, for document creation, management, and organization.
• CRM System Utilization : Employ a CRM system for effective lead intake and management, guaranteeing precise and timely data entry and follow-up actions.
• Professionalism and Positivity : Maintain a professional demeanor and positive attitude, reflecting Sutton's dedication to superior customer service.
• Stress Management : Gracefully handle high-stress situations, applying emotional intelligence to manage and prioritize tasks efficiently.
• Communication Excellence : Exhibit outstanding communication skills in both verbal and written forms, ensuring clear and effective interaction with clients and team members.
• Call Handling : Answer incoming phone calls, providing helpful information and directing calls to the appropriate departments or individuals.
• Appointment Scheduling : Coordinate and schedule sales appointments, aligning with team availability and customer preferences.
• Administrative Support : Perform data entry and administrative tasks with accuracy and attention to detail.
• Document Management : Assist with scanning and filing documents, ensuring organized and accessible records.

To be considered for this position, applicants must meet the following requirements :

1. Educational Qualification : Possession of a high school diploma or an equivalent certification.

2. Valid Driver's License & Transportation : Must hold a valid driver's license and have reliable transportation. This is essential for punctuality and reliability.

3. Work Schedule : The ability to work from 8 : 00 AM to 5 : 00 PM, Monday through Friday. This position is not eligible for remote work;

therefore, candidates must be prepared to work on-site during these designated hours.

4. Background Check : A clean background check is required. Employment is contingent upon the completion and satisfactory results of a background investigation.

5. Verifiable References : Must be able to provide references upon request. References should be from individuals who can verify the applicant's work ethic, professional conduct, and job performance.