Frisco Library Services Manager

Title : Frisco Library Services Manager

Employee Classification : Library Services Manager

Campus : University of North Texas

Division : UNT-Provost

SubDivision-Department : UNT-University Library

Department : UNT-University Library-Gen-141000

Job Location : Frisco

Salary : Depending on qualifications with a minimum of $39,600.00

FTE : 1.000000

Retirement Eligibility :

About Us - Values Overview :

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth.

We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education.

We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all.

We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure.

Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu .

Department Summary

As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals.

We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas.

The Frisco Landing Library serves UNT students, staff, and faculty at UNT Frisco campus. As part of the Public Services Division, we strive to meet the information and research needs of library patrons through the services we offer.

The University of North Texas is a student-centered public research university with over 42,000 students. A Carnegie-ranked Tier One public research university.

UNT is one of the nation’s most diverse universities. UNT has been designated as both a Minority Serving Institution and Hispanic Serving Institution.

With 7.5 million people and two international airports, DFW is the fourth-largest metro area in the United States. DFW is racially, ethnically, religiously, and culturally rich and maintains a long-standing commitment to the arts exemplified by local attractions such as the Dallas Arts District and the Fort Worth Cultural District.

UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

The university also has a generous benefits, leave, and perks package.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away.

Want to know more about why you should consider coming to Denton? Check out Discover Denton.

UNT has a highly diverse campus with a wide range of languages spoken in addition to English. We welcome candidates who have experience with HSI / MSIs and / or who speak Spanish, Vietnamese, American Sign Language, Chinese (Cantonese, Mandarin and other variations), Arabic, Tagalog, Farsi, French, or / and Yoruba.

Position Overview

Reporting to the Head of Frisco Landing Library, this position is responsible for managing the service operations at the Frisco Landing Library, which includes service desk management, course reserves, room reservations, library material deliveries, stacks management, and other related circulation services.

The person in this position hires, trains, supervises, and evaluates student employees. Additional responsibilities include providing library information and research assistance services and resolving or mitigating challenging situations.

The Frisco Library Services Manager actively recommends and implements goals, policies, service workflows, and procedures to improve the library user experience.

The person in this position will work collaboratively with the Head of Frisco Landing Library on developing outreach and programming ideas.

Minimum Qualifications

Bachelor's Degree and three years' of progressively responsible full-time library experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

Expert knowledge of library principles and policies and extensive knowledge of specialized area functions and workflows. Strong supervisory and leadership skills.

Evidence in working effectively with students, faculty, staff, and the community. Verified ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment.

Excellent written and oral communication skills. Ability to establish and maintain effective working relationships. Demonstrated critical thinking and independent decisionmaking skills.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications :

• Supervisory experience
• Service management experience
• Experience leading a team, project, or program
• Problem solving skills
• Ability to exercise good judgement in challenging situations
• Extensive customer service experience
• Excellent organizational skills
• Attention to detail
• Excellent communication skills
• Experience using Sierra or other Integrated Library Systems
• Experience working in a public service setting in a library

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills.

Required License / Registration / Certifications

Job Duties :

Manages the service operations at Frisco Landing Library, which is responsible for providing user services to patrons. Monitors the service desk operations and ensures service quality and consistency.

Works collaboratively with other Public Services Division and Library departments to support service delivery and research assistance.

Serves on Circulation Workgroup to represent Frisco Landing Library. Serves as on-site supervisor in absence of the Head of Frisco Landing Library.

• Supervises student assistants and is responsible for hiring, training, scheduling, and evaluations.
• Effectively communicates with the Head of Frisco Landing Library and the student assistants they supervise to keep them informed about changes through manuals, instructions, and other forms of written and verbal communication.
• Manages course reserves for the Frisco Landing Library. Processes requests received in a timely manner. Communicates effectively with instructors.
• Manages processes related to material deliveries received from other library locations. Maintains hold pick up, stacks areas and delivery areas.
• Provides service assistance at the service desk. Checks room reservations and troubleshoots technology issues. Investigates and troubleshoots complex and difficult patron and department related issues.

Discovers effective solutions to resolve or mitigate issues or situations.

• Works with the Head of Frisco Landing Library on departmental goal setting, planning, implementation, and evaluation. Actively serves as a member of the Frisco Landing Library team to brainstorm ideas on services, programming, and outreach.
• Assesses service desk operations, improves workflows and procedures to provide excellent customer service and support. Recommends adjustments to enhance the quality of library services.

Work Schedule :

Monday- Friday 9 am 6 pm

Driving University Vehicle :

Security Sensitive :

This is a Security Sensitive Position.

Special Instructions :

Benefits :

For information regarding our Benefits, click here .

EEO Statement :

The University of North Texas System is firmly committed to equal opportunity and does not permit and takes actions to prevent discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices.

The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate.

The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.