Performance Methodology Program Manager (Production Readiness)

About the Role

Our Program Managers focus on the creation and maintenance of Workday's Performance Methodologies that are used by the Workday and Partner Services Organizations for performance testing during customer deployments.

Additionally, we lead strategic internal programs supporting objectives and priorities of the Proactive Support Organization.

To ensure exceptional performance, our Program Managers engage in a comprehensive training program which equips them with advanced insights into Production Readiness and Technical Account Management, empowering them to deliver outstanding results.

As the "CEO of their projects" the Program Manager takes full ownership of projects and programs, building strong relationships across Workday and with external partners, effectively managing expectations, and exerting indirect influence to successfully drive timely completion of projects.

The Program Manager is responsible for all communication, documentation, enablement and change management related to their projects including educating internal and external stakeholders.

Keys to success in this role include :

Outstanding project leadership and ability to manage multiple projects simultaneously

Analytical competence and use of indirect influence to overcome challenges and drive project success

Effective time management and prioritization skills

Hyper-attention to detail

Ability to thrive with ambiguity

A passion for customer success

Pride in producing quality outcomes

About You

The ideal candidate will have a passion for customer relations, project management, technical and system performance analysis.

This role requires a self-motivated professional that consistently brings a high level of dedication to projects, customers and teammates along with the ability to strategically and tactically navigate unique challenges.

You are able to connect the dots between big picture goals and detailed requirements. You are capable of bringing people together to achieve common goals and making exciting things happen.

You have a positive outlook and your high standards for quality encourage those around you.

You enjoy working closely with others, building strong cross-functional relationships and having some laughs along the way.

You create a safe teamwork environment and thrive with ambiguity. You have a passion for learning, sharing new insights and respectfully challenging the status quo.

You take a non-dogmatic, framework-agnostic approach to learning and project work - drawing from the most relevant practices and patterns in a thoughtful way to create great outcomes.

You take full ownership of projects, accurately reporting status and effectively managing and communicating issues, risks, and concerns.

You effectively implement change management strategies to facilitate smooth transitions and adoption of new processes or initiatives and assess potential impacts of changes, identify areas of resistance, and develop mitigation plans to ensure successful implementation.

Basic Qualifications

P3 Technical Program Manager (Production Readiness)

4+ Years of proven program / project management experience

4+ Years Experience managing technical projects in a SaaS environment

Practical knowledge of project management methodologies

Adobe Experience Manager (AEM) or other content management system experience

P4 Senior Program Manager (Production Readiness)

7+ Years of proven program / project management experience

7+ Years Experience managing technical projects in a SaaS environment

Practical knowledge of project management methodologies

Adobe Experience Manager (AEM) or other content management system experience

Other Qualifications

Proven analytical and problem-solving skills and capability to interpret client business needs and translating them into application and operational requirements.

Ability to learn new products and technical concepts quickly through instruction and self-training.

Availability and flexibility to work with global teams in multiple time zones.

Demonstrated ability to handle day-to-day work challenges confidently and to adjust to shifting priorities.

Ability to write sophisticated formulas in Microsoft Excel and / or Google Sheets.

Comfortable in a fast-paced process-focused environment, adept at problem-solving.

Experience with project management tools like Smartsheet, Jira, etc.

Excellent organization, communication and presentation skills.

PMP Certification preferred.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location.

As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission / bonus, as well as annual refresh stock grants.

Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

For more information regarding Workday’s comprehensive benefits, please.

Primary Location : USA.GA.AtlantaPrimary Location Base Pay Range : $92,000 USD - $138,000 USDAdditional US Location(s) Base Pay Range : $87,400 USD - $163,200 USD