Customer Support Specialist in Independence, KY 41017
Location : Independence, KY (100% Onsite)
Shift : 1st Shift, M-F
Pay : $ to $ per hour
Job Description :
Accurately input various types of data, including address changes, unclaimed addresses, and deceased members' information into our database.
Verify and cross-check data with source documents for precision.
Detect and correct errors by re-entering data in verification format.
Organize, sort, and verify data before system entry.
Handle inbound calls, providing high-level, personalized assistance to callers.
Process paperwork, resolve credit card issues, and coordinate with other departments based on callers' needs.
Communicate effectively with members via email to provide updates, answer inquiries, and resolve issues.
Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Ability to type accurately at a speed of 55 words per minute.
Previous experience in data entry is essential.
Strong numerical aptitude and attention to detail.
Exceptional telephone etiquette and customer service skills.
Versatile, adaptable, and capable of multitasking effectively.
High School diploma or equivalent.
Benefits :
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan.
Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law;
any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
This role offers a comprehensive benefits package tailored to meet the diverse needs of our employees, ensuring flexibility and coverage for various personal requirements.
Pay Details : $ to $ per hour
Search managed by : Bianca Mishurda
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
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