firstPRO is looking to fill a Help Desk Support Engineer role for a client of ours in the medical support field. The chosen candidate will be sharing responsibility for the day-to-day Help Desk support of over 350 employees.
The candidate should have experience with Windows 10, Azure AD, VMWare, LAN / WAN, and other tier 1 software / hardware.
Logistically, this is a hybrid position requiring candidates to be onsite in either Paoli or Center City Philadelphia 2-3 times a week.
Compensation ranges from 30 to 34 an hour and is based on professional experience. Interested candidates please apply with your most up to date resume!
Help Desk Support Engineer Desired Qualifications
- Required : a BA / BS degree in IT or a related field
- 6+ years of experience
- IT Help Desk support
- Tier 1 help desk troubleshooting like password resets, setting up new users in a Windows 10 environment, etc.
- SSO on login methodologies
- Microsoft and Google workspace environments
- Troubleshooting audio (headset) issues in Windows 10
- Troubleshooting monitor and display issues in Windows 10
- Providing support in a remote environment
- Receiving incoming Help Desk support requests from 300+ internal customers
- Supporting a 100+ seat call center
- Knowledge with Azure and Microsoft 365 suite, including Azure Active Directory, Intune, Endpoint Manager, and M365 Exchange
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