We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest.
You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation :
$17 - $18 hourly
Responsibilities :
- Connect with the housekeeping department to ensure guest accommodations are ready
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Field customer complaints when necessary
Qualifications :
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- 1+ year of hotel industry experience or related job preferred
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
About Company
Welcome to our pet-friendly Comfort Inn Fairbanks hotel in Alaska. Find our hotel amid all the action, just four miles from Fairbanks International Airport.
When you check-in, you'll be greeted with free WiFi, a free hot breakfast, a fitness center, and a business center. At the end of the day, unwind in your guest room with a flat-screen TV, microwave, and mini-fridge.
Our hotel also features a marketplace for last-minute needs and a laundry facility for your wardrobe. Of course, rely on a hot cup of coffee anytime.
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