Screening & Applications Manager - Atlanta, GA

Overview

As the Screening & Applications Manager, you manage the centralized application process and a team of Screening & Applications Specialists who carry out all functions and duties related to the prospect to applicant journey, including application screening, document collection, employment and rental history validation, applicant touch points, follow-up, and lease document execution for multiple multimillion dollar, multifamily apartment home communities across the company.

Here are the roles you’ll play :

Roles You Will Play

The Go-Getter

• Hire, train, motivate, and supervise a team of Screening & Applications Specialists responsible for processing applications across multiple Cortland communities
• Contribute to cultivating an excellent applicant-to-resident experience by establishing check-ins with applicants to ensure they are receiving timely responses to pending questions
• Ensure the timely generation and delivery of applicant and move-in documentation and confirm they are completed according to company standards
• Drive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreements
• Schedule and complete appropriate follow-up to discover wants and needs prior to move-in date, discuss any objections, and address concerns
• Engage with communities to provide scheduled reports
• Partner with Community managers and onsite teams in resolving disputes or concerns hindering move-in

The Organizer

• Confirm proper execution of lease forms and that documents are uploaded to OneSite
• Follow established processes and guidelines in accordance with rental qualifications and criteria
• Collect, review, and verify all supporting documentation needed for approval for all lease signers, including proof of income, rental history, photo ID, employment history, and further examination of credit or criminal history as needed
• Send adverse action letters to denied applications
• Analyze screening and application data to identify trends and make updates or adjustments in response with the goal of reducing evictions and bad debt
• Adhere to processes and guidelines for reviewing any screening disputes
• Maintain Funnel CRM for tracking pertinent dates and tasks

The Impact You Can Make

• No one is better at advocating Cortland’s culture and values than you, and every resident is wowed by your customer service!
• You are a stickler for rules and your communities follow them to the tee to run like a well-oiled machine.
• Your site team is on top of their game, which means the community is running efficiently, and resident life borders on utopian.

Building Blocks of Success

• Strong 5+ years’ experience in a sales or customer service role; experience in the multifamily industry preferred
• Bachelor’s degree or equivalent industry experience required
• Perferred experience leading teams with 20+ direct reports
• Prior contact center experience
• Experience managing teams to meet KPIs & set metrics
• Excellent presentation, written, and verbal communication skills
• Strong time management and leadership skill
• Stellar attention to detail and organization skills
• Strong analytical, critical thinking, and problem-solving skills
• Proficiency in Microsoft Office Suite, Funnel, RealPage, and OneSite applications

Outro

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas.

From product design and procurement to general contracting and property management, we do it all to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations.

We come to work every day to create possibilities for people possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.