Front Desk Associate

AtWork
Ghent, WV, US
Permanent

JOB DESCRIPTION Position Overview :

The Front Desk Associate is a vital role in ensuring smooth operations and providing exceptional customer service during the night hours at various establishments, such as hotels, motels, resorts, or other hospitality venues.

As the primary point of contact during the overnight hours, the Front Desk Associate must be friendly, attentive, and capable of handling various guest requests and inquiries during the night.

Responsibilities :

Guest Check-In and Check-Out :

Welcome guests arriving during the night shift and assist with the check-in process.

Process guest check-outs and handle payment transactions accurately.

Verify guest identification and ensure necessary documentation is completed.

Guest Services :

Provide prompt and courteous responses to guest inquiries, concerns, and requests throughout the night.

Offer information about the hotel's amenities, services, and local attractions.

30+ days ago
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