Director-Talent & Client Onboarding Experience

Overview

Job Summary :

The Director, GEA Talent and Client Onboarding Experience is responsible for several critical business differentiators for Allegis Group : talent onboarding, client onboarding via contract lifecycle management (CLM), and the OpCo Enablement function.

In addition, the Front Office shared services of DevOps, Production support, and the User Experience / Design Thinking Center of Excellence (CoE) fall under this organization.

This position ensures that the systems needed to support the mission, goals, and operations of Allegis Group, Inc. are provided in a timely, accurate, creative, and cost-effective manner.

The Director is expected to build a scalable, responsive organization to help improve the usability and efficacy of Cloud Solutions (PaaS), custom-built applications, and mobile applications, all delivered and supported in alignment with the global business strategy.

This individual will enable Allegis Group to leverage its data as an asset, maximizing growth potential and driving differentiation in the way the company positions itself with clients and job seekers across the globe.

In carrying out the functions and responsibilities of this position, s / he is administratively responsible to the Executive Director of Global Enterprise Applications and is accountable for project completion to key executives and key business units within the Allegis Operating Companies.

Responsibilities

Essential Functions :

• Oversight of DevOps activities, Production Support and Maintenance, and User Experience CoE.
• Develop and manage the Talent Onboarding Experience, Contract Lifecycle management, and OpCo Enablement software delivery strategies to support continued global growth and competitive advantage consistent with Allegis strategic coalition strategies.
• Accountable for process improvement and metrics that demonstrate efficient delivery of software services and projects, driving efficiency, effectiveness of delivery and value to the business.
• Collaborate and partner with business stakeholders and product managers to plan and execute software delivery and data services, ensuring teams have appropriate technical guidance and resources to deliver results on an aggressive, achievable timeline.
• Oversees internal and external application development efforts, from inception through successful implementation to ensure timely, effective completion and compliance.
• Directs and oversees staff, and outside consultants as needed in the planning, development, and ongoing maintenance of strategic systems needed by the organization.

This includes timely and effective releases, issue resolution, etc.

• Creates and executes a roadmap for deliverables based on business direction, product strategy, and support functions.
• Seek better solutions, methods, and processes for delivering best-in-class results
• Manage delivery of solution vendors and service providers.
• Maintain knowledge of product direction and future offerings of application vendors.
• Conduct high-level planning sessions, vision, and strategy for the Connected platform value streams, ensuring key elements are appropriately planned and communicated.
• Responsible for program-level planning, ensuring plans are created and updated in a timely manner, communicated to relevant stakeholders, program risks are assessed and managed and program-level issues are addressed
• Executes continuous improvement of the existing applications and architecture.
• Provide thought leadership and direction to all aspects of software development and support, partnering with Enterprise Architecture, Strategic Coalitions, and Product Leadership functions to ensure road maps align with the greatest business opportunities.
• Serves as the primary coordinator for Lead-to-Offer areas serving the staffing and professional services lines-of-business.
• Overarching responsibility for executing best practices approaches and methodologies (e.g SAFe, Scrum) for the support and sustainability of enterprise systems.
• Oversight of Service Level Agreement (SLA) management and contracts as they relate to software systems in partnership with Vendor Management organization.
• Partner with Enterprise Architecture on technology assessments and provide vision and strategic direction for Platform teams.
• Outstanding conceptual, analytical, and strategic skills and a vigorous thought process are required, as is the ability to balance strategic visions and execution capabilities to deliver results.
• Excellent organizational, leadership, decision-making and communication skills are necessary to perform the functions as described.

Incumbents must be adept at navigating the business complexity of Allegis Group, persuading, influencing, and negotiating with others as necessary to effect change.

• Strong business and financial acumen with a sense of shareholder responsibility are essential.
• Serve as member of core IS Leadership team, building relationships with key business stakeholders and responsible for outlining service offerings and maintaining the appropriate software and data management systems necessary to conduct business, defining services, service levels, and establishing service owners.
• Must have a high level of interpersonal and communication skills and an exceptional ability to work well with others to effectively interact with internal customers and department staff.
• Ability to build relationships, and influence key decision-makers. Collaborate on a cross-functional team of diverse personalities, skill sets, and experience levels.
• Participate in key governance forums to ensure we align technology investment with business value.
• Create and lead steering committees for programs and projects in the portfolio with cross-functional IT and Business Groups
• Establish operational / departmental objectives and goals.
• Evaluate conceptual aspects of technical designs of applications, systems, and solutions to ensure sound decisions and investments are made in accordance with application architecture governance policies and standards.
• Review and approve plans to leverage strategic sourcing partners where appropriate.

Supervisory or Managment Responsbility :

• Management responsibility for Platform teams, including hiring, leadership, development, and accountability for performance.
• Identify skills and resource gaps required for future work and create development plans. Builds self-empowered and effective teams.
• Coaches, mentors, and leads staff to continuously improve.
• Create and execute leadership succession plans for Managers.
• Dynamic leadership and agent of change capable of influencing the direction of the organization while maintaining a culture aligned to ACS values.

Budget Responsbilities :

• Approve and review budgets and operational expenditures.
• Assumes fiscal responsibility including overall budget performance for the acquisition, implementation, and maintenance of Connected and enterprise programs.
• Share fiscal responsibility for the organization’s technology investments and future planning of the organization's spend, to avoid unnecessary services and maximize ROI.
• Participate in the budgeting process and quarterly refinements. Review costs monthly and course correct if necessary.

Qualifications

Minimum Education and / or Experience :

• Bachelor’s degree in Business, Information Systems, or equivalent
• Minimum of 10 years of IT leadership experience in agile management, to include :
• 8 plus years Software delivery and PaaS experience
• Experience delivering large, complex programs
• Management of large teams in a global environment
• Expertise and previous experience in leveraging outside partners
• Strong written and verbal communication skills
• Experience working in an offshore / onshore collaborative environment

Skills / Abilities :

• Large, global company experience ideally with a multi-channel, diversified company would assist the successful candidate in gaining credibility with the business.
• Recognized expertise in one or more business areas and applications. Strong cross-functional business process background.
• Energizes others towards a global mindset
• Demonstrate a repertoire of skills such as scheduling, prioritizing, planning, problem solving, decision-making, financially savvy, attention to detail, and follow through.
• Experience training and mentoring leaders

Core Competencies :

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate clearly
• Create accountability

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