Store Systems Support Analyst

Salary : $22.19- $33.28

SUMMARY

In 2021 Price Chopper / Market 32 merged with Tops Markets and together became subsidiaries of Northeast Grocery, Inc., along with our back-office operation, Northeast Shared Services.

We operate supermarkets in New York, Connecticut, Massachusetts, Vermont, Pennsylvania and New Hampshire and are comprised of nearly 300 stores, several warehouse and distribution centers, and approximately 30,000 teammates and associates.

Northeast Shared Services provides business services and support to both the Tops and Price Chopper / Market 32 operating companies.

Due to dynamic changes in our industry landscape and the recent integration of our IT department, we are excited to announce multiple openings for the role of Store Systems Support Analyst.

If you thrive in fast-paced environments and are eager to contribute your expertise to our evolving organization, we encourage you to apply.

Join us as we navigate these exciting changes and shape the future of our company.

The Store Systems Support Analyst is responsible for providing first level technology help desk support to all Northeast Grocery locations.

Provide direct support for all systems and applications. Document and categorize, assigning severity, and documenting all problems utilizing ticket system.

Interface with leads, support groups, dispatch field technicians, and vendors to minimize the operational impact to the business.

Positions can be located in either Buffalo or Schenectady, NY.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide first level technology support desk for all Northeast Grocery Opco's.
• Categorize, assign severity, and document all issues into the ticket system.
• Provide resolutions within established timeline rules by severity type
• Dispatch field technicians for on-site repair as needed
• Ensure systems remain operational at all times
• Communicate and coordinate support during crisis management incidents
• Update knowledge base as new problems / solutions are determined
• Interface with second level support groups as needed
• Perform analysis of problem types and make recommendations to reduce incidents & cost

MINIMUM QUALIFICATIONS

• Knowledge of computers and networks Microsoft, Excel, Outlook, Web interfaces
• Good interpersonal, planning, and analytical skills.
• Detail minded, self-motivated and able to work in a team environment.

Flexible scheduling required

Department operates 7 days a week 24 hours a day several rotating shifts : AM, PM, overnight are required and revolving scheduled weekends and holidays.

EDUCATION AND EXPERIENCE

• College degree in IT preferred, 3-5 years in retail and / or help desk
• Knowledge of retail systems applications ISP (ie : store ordering, store accounting, receiving, price data maintenance and Hardwares (handheld terminals, scales)
• Experience with POS functionality, EFT systems (ie : registers, uscan) and fuel sites

PHYSICAL REQUIREMENTS

OTHER PHYSICAL REQUIREMENTS

EQUIPMENT USED

Price Chopper / Market 32 and Northeast Shared Services does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

We may also keep your information on file for further review should the location or hours not be a fit for either the store or your stated availability.

The disclosed compensation range for this position is applicable within the state the position resides. The actual base pay offered will consider internal equity and may also vary depending on the candidate’s job-related knowledge, skills, and experience among other factors.

The compensation range is one component of Price Chopper / Market 32 and Northeast Shared Services’ total compensation and benefits package, which includes, 401(k), 401(k) match, paid time off, comprehensive health benefits, and more.