Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
As a Front Desk Agent, you will :
Greet, register, and assign rooms to guests during their check-in process.
Complete check-in and check-outs for all reservations.
Issue room key and escort instructions to Bell Staff
Transmit and receive messages, using phone, text, and teams messaging.
Date stamp, sort, and track incoming mail and messages.
Answer inquiries about hotel services, benefits, guest registration, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests' accounts.
Maximize Room Inventory and manage according to resort occupancy.
Create and confirm and reservations.
Compute bills, collect payments, and make changes for guest’s reservations and accounts.
Balance all accounts for guest reservations, ensure all payments were accounted for.
Post, collect, and monitor all guests room charges.
Complete due outs before the end of the shift.
Nightly bucket checks.
Able to resolve all guest concerns, by providing high quality customer service.
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As a Front Desk Agent, you will:. ...
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