Compliance Analyst - Complaints & Quality Monitoring

Who We Are

Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs.

Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world.

We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services.

While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years.

The reason for this success is simple our nimble, adaptive, and collaborative family culture lives in every member of our growing team.

Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team.

What We're Looking For

Cross River’s Compliance team makes sure that our business is always consistent with current regulations. The Compliance CMS Support team implements the Bank’s core CMS functions though the establishment enterprise-wide programs related to monitoring and testing.

• This team is responsible for assessing compliance risks and controls implemented by the first and second line of defense;
• performing compliance testing and monitoring activities to assess the design and effectiveness of compliance controls within the Bank and at fintech partners;
• reporting and escalating control issues and any violations of laws or breaches of policy; validating adequacy of remediation taken to address reported issues;

and coordinating and overseeing external compliance reviews.

Responsibilities :

• Execute compliance monitoring, testing, and other reviews in accordance with the established procedures, program methodology and schedule to provide ongoing independent assessment of compliance with applicable rules and regulations.
• Perform comprehensive testing of various consumer lending and deposit processes, systems, and controls to assess adherence to consumer protection laws, including Truth In Lending (TILA), Fair Credit Reporting Act (FCRA) Equal Credit Opportunity Act (ECOA), Truth in Savings (TISA), Electronic Funds Transfer Act (EFTA) and other relevant regulations.
• Analyze results : Analyze testing results to identify trends, patterns, and potential compliance deficiencies or control weaknesses, providing recommendations for remediation.
• Assist with the development and management of Compliance Risk Assessments.
• Assist in the development and enhancement of the Bank’s monitoring and testing standards for performing reviews that provide statistically based assessments of compliance controls.
• Assist in preparing deliverables and providing support for regulatory exams and / or internal audits.
• Maintain accurate and thorough documentation of testing activities, findings and remediation efforts related to consumer lending compliance.

Ensure documentation complies with internal policies and regulatory expectations, facilitating audits and regulatory inquiries.

Stay abreast of regulatory developments, industry trends, and emerging risks relevant to consumer banking laws and regulations, proactively assess the impact of regulatory changes on our compliance testing program and recommend adjustments as needed.

Qualifications :

• 3-5 years’ experience in compliance testing, internal audit, or regulatory compliance within the banking or financial services industry, with a focus on consumer laws and regulations.
• Strong understanding of consumer products such as personal loans, lines of credit, deposit accounts, and credit cards.
• Experience in designing, performing, and reporting on compliance testing reviews, including compliance related transactional testing.
• Previous experience with development and management of Risk and Control Matrices.
• Knowledge and experience in creating and maintaining Compliance Risk Assessments, issue management logs, controls assessments and transactional testing.
• Ability to comprehend and analyze consumer compliance banking laws and regulations in areas of focus which include : TILA, ECOA, FDCPA, FCRA, HMDA, UDAAP, EFTA, and TISA.
• Knowledge of operational processes and technologies utilized in banking, including deposit account handling, loan servicing and collection, and payment processing.
• Proven track record showing ability to maintain high attention to detail while managing multiple assignments and competing priorities.
• Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques.
• Excellent oral communication and writing skills and ability to interact effectively as a member of a cross-functional team.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong interest in technology and innovation. Prior fintech experience a plus.
• CRCM and / or JD a plus.

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Salary Range : $60,000.00 - $90,000.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided.

We will only contact you with job related information.