Sales Operations Project lead - Remote / Telecommute

Job Description :

Pay Range $60hr - $68hr

Responsibilities :

• Create ad-hoc automated and semi-automated systems to reduce the need for manual data entry across CRM and integrated tooling ecosystem.
• Lead data visualization strategy and development of dashboards using internal dashboard tools, Tableau, and Salesforce on behalf of our team.
• Implement effective and performative visualization assets that allow for local, regional, and global teams to effectively glean insights from our Engagement efforts.
• Maintain and improve upon the pipelines that bring data in and out of Client's Community CRM environment.
• Establish data integrations with third-party platforms and Client's internal data warehouse to ensure opt-in compliance.
• Create and manage data assets in the companys Hive data store with accompanying documentation to make Community data at the user level available to all data practitioners at Client.

Vendor management :

• Be the point of contact for Community tools : Mixmax, Splash, Grytics, Sprinklr and Canvas.
• Serve as primary liaison between the Community team and vendors for addressing bugs, glitches, and other technical issues.
• Ongoing relationship management with vendors : regular check-ins with vendors, evaluate potential new products launched by vendors and assess their compatibility with our internal programs and systems.
• Oversee licenses and optimize usage.

Program and Support :

• Build relationships with local and regional Community teams in order to best provide and support tools needed to execute their evolving programs.
• Work closely with CRM partners to develop tools and infrastructure best suited to conduct the work of Community Managers.
• This is done with an eye toward global data management as well as always improving user experience and automating data capture wherever possible.
• Provide feedback to vendors related to the user experience of their tools and guide future developments.

Skills :

• Deep expertise in Salesforce CRM platform capabilities and functionalities and experience in solving business problems with Salesforce features and ecosystems.
• Expert in SQL and Python well versed in using Airflow to automate ad hoc processes, and an expert in creatively designing scalable assets to produce fully automated reports around various programs that are accessible by all Client staff regardless of tool access and technical expertise.
• Expertise in moving relational data between Salesforce CRM and other databases and building complex data environments.
• Talent for breaking down complex technical concepts into common language and acting as a bridge between technical and departmental stakeholders.
• Ability to incorporate feedback from CRM end-users into opportunities for improvements to tooling and data infrastructure, and then execute on those improvements.
• Experience collaborating with multiple business units operating in a shared CRM environment where its critical to maintain clean and accurate data, ensuring permissions and visibility allow for accessibility while minimizing risk in unnecessarily exposing sensitive data.
• Ability to self-serve and take the initiative to find answers to technical questions.
30+ days ago