Analyst, Business Operations

Job Overview :

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

The Business Operations Analyst is responsible for providing day-to-day support to the home office operational team. This role will support analyzing data and developing strategies for safety, claims, fleet, facilities, compliance / licensing, lender financing, and other daily operational needs.

The position will make recommendations for key areas through data analysis; they must make reporting actionable and solution-based.

This position will translate department strategy into specific roadmaps, key performance indicators, and metrics for measuring progress.

Additionally, they will produce reporting and data analysis that enables leadership teams to act on findings and provide recommendations.

They will ensure all assigned projects are completed on schedule and meet the expectations of the various stakeholders. The Business Operations Analyst will provide weekly / monthly reporting of KPIs and Score Cards for distribution to management.

They must possess and demonstrate strong analytical acumen, teamwork, project / program lead skills, and excellent communication ability.

Essential Duties and Functions :

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Develop databases to effectively compile data for statistical reporting. Builds infrastructure to effectively automate and analyze operational reports with minimal manual intervention.
• Will serve as a resource for claims management on worker's compensation, auto, and general liability claims. Works closely with operations team to manage and provide consultation on existing claims.
• Performs complex data analysis and makes recommendations in support of ad-hoc requests.
• Provides support to home office and regional operational leadership with relevant safety, fleet, claims, facility, compliance, and lender financing data and analysis to make proactive, informed decisions.
• Work with regional leadership to review operational processes and identify and implement best practices. Properly document all recommended process improvements and establish standardization where possible across the portfolio.
• Support problem-solving capabilities through root cause analysis and develop solutions.
• Review key operational metrics with key stakeholders to develop strategy and action plans.
• Use and support database applications and analytical tools to evaluate data quality, applications, and functions.
• Lead and manage projects as assigned.
• Perform other related duties as assigned.

Other Job Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time without notice.

Required Education and Experience :

• Demonstrated experience in administering workers’ compensation, fleet, and general liability claims and prevention activities.
• Certifications in any of the following preferred : CIRM, CPSM, PMP, SCOR, Lean, Six Sigma.
• Education and / or experience equivalent to a bachelor’s degree in business, finance, or related field. Minimum 5+ years of experience required.

Additional Qualifications :

• Time Management : Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects. Ability to operate with a sense of urgency in a fast-paced work environment.
• Communication : Able to effectively persuade and influence both entrepreneurial leaders and traditional leaders. Able to read, write and communicate professionally and effectively across diverse cultures.

Able to present information and respond to questions with peers, managers, clients, customers, and the general public on technical subjects.

Comfortable working independently and in a team setting.

Reasoning Ability : Able to define problems, collect data, establish facts, draw valid conclusions, and solve day-to-day level problems.

Ability to interpret an extensive variety of data / instructions in numeric or diagram form with several abstract and concrete variables.

• Math Ability : Able to work with mathematical concepts such as probability and statistical inference. Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Technology Skills : Word processing, spreadsheets, internet software, and email. Familiar / experienced with FMC management systems, ERP / CRM Systems, claims management databases, and business intelligence software or other similar data applications.

Work Environment :

This job generally operates in a clean, well-lit, and climate-controlled professional office environment with minimal physical hazards and noise.

This role routinely uses standard office equipment such as computers, phones, printers, etc. Periodic overnight or day trip travel as well as the ability to tour worksites will be necessary for this position based upon the supported business units.

Physical Demands :

While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, drive, and use hands and fingers.

The employee is occasionally required to reach, stoop, and kneel. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits :

• Health insurance : Comprehensive medical, dental, and vision coverage.
• Retirement plan : 401(k) with company match.
• Generous vacation, holidays, and sick leave.
• Ongoing opportunities for professional growth and advancement.
• A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

About Us :

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning, and plumbing services.

With the mission to maintain long-term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing, and electrical products.

Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, Jet, JW Plumbing Heating and Air, M and M Heating, Cooling, Plumbing & Electrical, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning, and Timo’s Air Conditioning & Heating.

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