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EUX Engineer Level 2

VirtualVocations
El Cajon, California, United States
Full-time

A company is looking for an EUX Engineer L2 to support Managed Services contract clients and handle first-level ticket support.

Key ResponsibilitiesResolve problems reported to the call center via phone or web ticketsAssist Level I technicians with escalated issues and maintain Help Desk documentationConfigure / image desktops or laptops as needed and improve customer network documentationRequired Qualifications, Training, and Education3-5+ years of Technical Call Center / Help Desk experienceAssociates Degree in Information Technology or equivalent experienceProficient in Windows Operating systems and MS Office applicationsBasic knowledge of network technologies and VPN clientsAt least one relevant industry certification is preferred (e.g., CompTIA A+, Network+)

4 days ago
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