Product Support Representative
ID 2024-4568
Department
Customer Service
Position Type
Regular
Location
US-FL-West Palm Beach
Work Location
6717 Belvedere Road, West Palm Beach, Florida
Job Overview
Are you a creative problem solver who enjoys translating technical information into a language others can easily understand?
Do you have experience in the window and door industry? If so, we have the perfect opportunity for you at Marvin!
The Product Support Representative provides technical information for our internal and external customers, taking a variety of questions primarily from Dealers, Distributors and internal staff but can also include Architects, Engineers, Contractors and Homeowners.
Provide structural and special calculations along with special request support for the Marvin product lines. This role also works with many other departments such as Inside Sales, Architectural, Signature Products, R&D, Engineering and / or Purchasing.
Highlights of your role
Provide responses to our customers' requests for technical information, limitations, and the capabilities of our window and door product.
- Cross-functional teamwork with product options and production abilities.
- Assist with the support and development of our channel partners and trade professionals.
- Support departmental goal initiatives to achieve critical measurements.
Salary Range
$25 to $28 per hour, based on experience
You're a good fit if you have (or if you can)
- Excellent communication, documentation, creative problem solving and innovative thinking abilities
- Ability to self-direct; motivated; ability to self-manage priorities and deadlines; organized; strong attention to detail
- Approachable, collaborative, and professional demeanor
Also want to make sure you have
- Related college degree or 2-4 years industry related experience
- Understanding of drafting concepts and knowledge of the construction industry
- Strong PC skills utilizing AutoCAD and MS Office applications
- Ability to quickly learn technical information surrounding Marvin products, systems, and processes
We invite you to See Yourself at Marvin
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
You also belong to one of America's Top 20 Large Employers of 2024 , according to an exclusive ranking by Forbes Magazine.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond.
From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include :
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!
Marvin is an Equal Opportunity Employer
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee.
Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
Product Support Representative
Product Support Representative. The Product Support Representative provides technical information for our internal and external customers, taking a variety of questions primarily from Dealers, Distributors and internal staff but can also include Architects, Engineers, Contractors and Homeowners. Pro...
Product Support Representative
A company is looking for a Product Support Representative. Key Responsibilities:Assist customers with technical issues, product usage questions, and onboardingManage customer cases, perform research, and provide proactive suggestionsDevelop reports on customer issues, contribute to the knowledge bas...
Product Support Representative Senior
As a Product Support Representative Senior, you will work with and build relationships with our clients using the FIS Investment Accounting Manager application (aka InvestOne) and related products. The person in this position will be responsible for providing primary functional support to FIS client...
Associate Product Support Representative - Tier 1
A company is looking for an Associate Product Support Representative in SaaS/EMR/RCM. Key Responsibilities:Provide technical support and guidance to clients on EMR platformsFocus on developing expertise in core domains and deliver exceptional customer serviceDocument cases, manage client needs, and ...
Product Support Representative III - Bill Pay/Zelle Product Support
Document customer information and recurring issues to support product quality programs and product development. Provide expert, in-depth product support to the customer. This includes understanding how a bank thinks about the products and services offered, to how the bank manages operations and deli...
Customer Support Privacy Consultant
A company is looking for a Customer Support - Privacy Consultant. ...
Stock / Options Trader - Work From Home
Join our community of seasoned traders, and benefit from ongoing coaching, educational courses, and regular meetings. ...
Product Tester – No experience – Work from Home
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Telecomm...
Outside Sales Representative
Works with inside sales and route sales representatives to keep account activities and literature up to date. Sells products for MATHESON tobusiness and industrial establishments or individuals at sales office, store,showroom or customer's place of business by performing the following duties. Compil...
Customer Support Manager
We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. Implementing customer suppor...