Are you looking for a rewarding position in a fast-growing company? Come join our awesome team!!!
We are looking for a detail-oriented, caring person to add to our customer service team in support of our Administration and Graphics staff.
Multitasking is critically important as our day-to-day activities are numerous. We are passionate about what we do here, and are looking for team members who are committed to serving our customers.
This full-time position will be Monday through Friday, 8 : 00 a.m.- 5 : 00 p.m.
Specific Responsibilities :
- Talk with and / or meet with customers over the phone and in person.
- Gathering criteria for orders, help guide customers through our process.
- Creating estimates and quotes and communicating them to the customers.
- Following up with customers periodically after proofs have been sent.
- Communicating with our graphics and production teams.
- Build strong relationships with our customers, in person and over the phone.
- Manage customer concerns, resolving problems, customer complaints and actively participate in customer transactions.
- Entering new orders into Quickbooks.
- Administrative duties such as answering phones, emailing, etc
- Working with our print brokers.
We are looking for people who :
- Have excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people.
- Thrive in working in an active, busy environment.
- Are organized and detail oriented with the ability to handle multiple priorities.
- Are proficient in basic computer skills including Microsoft Office.
- Are interested in continually learning and growing to help future customers better.
- Are eager to take on a new challenge.
- Believe multitasking is not a skill, rather a way of life.
- Are excited about a rapidly changing work environment being on the ground floor of a rapidly growing company appeals to you!
Requirements :
- Customer Service experience
- Computer skills, multitasking and organizational skills necessary.
To find out more about this opportunity, send resume and references. Cover letter is a plus.
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