Security Officer II

Performs a variety of duties to provide assistance and information to all patients, visitors and staff. Enforce PCH policies and procedures to provide a safe, secure environment, in support of the WVUH Security Program.

MINIMUM QUALIFICATIONS IF PRIOR TO MAY 1, 2022 :

EDUCATION, CERTIFICATION, AND / OR LICENSURE :

1. Valid Driver’s License Must be maintained during employment period.

2. Obtain certification in HeartSaver First Aid within 60 days of hire date.

3. Successfully pass WV DHHR Protected Services Record Check and WV CARES fingerprint-based criminal background check.

EXPERIENCE :

1. One (1) year of experience in Security field.

MINIMUM QUALIFICATIONS IF HIRED ON OR AFTER MAY 1, 2022 :

EDUCATION, CERTIFICATION, AND / OR LICENSURE :

1. High School diploma or equivalent AND one (1) year of experience in Security field

Associate’s degree in criminal justice, criminology, forensics, law or related field of study

2. Valid Driver’s License Must be maintained during employment period.

3. Obtain certification in HeartSaver First Aid within 60 days of hire date.

4. Successfully pass WV DHHR Protected Services Record Check and WV CARES fingerprint-based criminal background check.

PREFERRED QUALIFICATIONS :

EXPERIENCE :

1. One (1) year of experience in Security field.

CORE DUTIES AND RESPONSIBILITIES : The statements described here are intended to describe the general nature of work being performed by people assigned to this position.

They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Maintains consistent visibility and presence at assigned locations to provide an information and directional resource for all patients, visitors, and staff distributing accurate information to all who request such 100% of the time.

2. Responds to all patient, visitor and staff requests for information / assistance in a caring, courteous manner, 100% of the time.

3. Provides physical assistance, wheelchair assistance, transport services, escort services and room access patients, visitors and staff accessing WVUH facilities.

4. Monitors and maintains traffic flow in WVUH parking areas and roadways by assisting disabled vehicles, issuing parking permits and warning violations.

5. Protects people and property by assisting in the prevention of accidents, theft and vandalism, in accordance with WVUH and department policies and procedures, as monitored by supervision.

6. Maintains consistent presence and visibility by performing routine building rounds, building door unlocks, exterior building and parking lot patrol.

7. Makes recommendations to management, staff, visitors and patients to improve security and prevent accidents and crime.

8. Reports suspicious situations, circumstances, incidents and persons, according to WVUH and department policy and procedures.

9. Responds and provides assistance to patients, visitors and staff during fire and disaster drills, animal control issues, transportation of valuables, and lost / found issues, according to WVUH and department policy and procedures.

10. Provides written documentation of activities, incidents, premises safety, accidents, theft, vandalism and other data requested by supervision in a factual, objective and legible manner.

11. Responds to and provides assistance to patients, visitors and staff during emergency situations such as; assaults, domestic disputes, fire, vandalism, bomb threats, theft, vehicle accidents, disasters, etc.

12. Performs patient restraint as directed by clinical staff, and is capable of physical intervention when appropriate.

13. Operates Hospital-owned vehicles in a safe and responsible manner, 100% of the time.

14. Ensures safety and proper operating condition of vehicles by performing vehicle inspections, as outlined by departmental policy.

15. Other requirements : Incident reporting, routine building rounds, incident investigation, crowd control, restraining patients, disaster response, domestic disputes, med G assists, parking enforcement, consistent presence and visibility, helicopter assignments, media issues, victim assistance, engages in traffic direction, policy enforcement, investigation of alarms, duress, etc.

physical intervention, tire changing, battery jumps, parking rounds, effective radio communication, escorts patients / visitors / staff, accurate directions to customers, loss prevention, vehicle assists, transport equipment / staff / visitors / patients, posts assignments for exterior patrol / all canopy / all booths / building rounds / ED, STOPS training, Completion of required book sections 1-7 & sections 1-5 health & safety, custody issues, Course work (customer service), and responses to all alarms (fire, halo, duress, all codes).

PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit, stand and walk for the entire shift and / or double shift.

2. Ability to lift, push or pull 80 pounds.

3. Ability to tolerate adverse environmental conditions for entire shift and / or double shift.

4. Evaluation by Occupational Medicine required upon hire or transfer to ensure medical fitness. Periodic evaluation after hire required.

Any significant changes in health-status must be reported.

WORKING ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this Job, the employee may frequently be exposed to outside weather conditions.

SKILLS & ABILITIES :

1. Ability to perform effectively under often stressful situations.

2. Good decision making skills.

3. Ability to organize and maintain document controls.

4. Demonstrates writing skills.

5. Must be a team player and contributor.

6. Ability to maintain confidentiality.

7. Ability to train Security Officer 1.