To see if you are a good fit, please complete our compatibility survey here
NOT A CALL CENTER. NO CUBICLE FARM,
At Watchmen Security Services, we are dedicated to providing exceptional service and support to our customers. We are looking for a passionate and experienced Customer Support Coordinator to join our team and help us maintain our high standards of customer care.
Job Description : We are seeking a Customer Support Coordinator who is customer service oriented and has a knack for troubleshooting.
In this role, you will be responsible for handling up to 30 calls a day, providing basic troubleshooting support, and dispatching technicians as needed.
Your goal is to ensure our customers receive timely and effective assistance, enhancing their overall experience with our company.
Responsibilities :
- Answer up to 30 customer calls per day, addressing inquiries and resolving issues efficiently.
- Perform basic troubleshooting to diagnose and solve customer problems.
- Dispatch technicians to customer sites as required.
- Maintain detailed records of customer interactions and service requests.
- Provide exceptional customer service, ensuring customer satisfaction.
- Collaborate with other departments to ensure seamless service delivery.
- Stay up-to-date with product knowledge and company policies.
Requirements :
- Strong communication and interpersonal skills.
- Ability to perform basic troubleshooting tasks.
- Excellent organizational and time management skills.
- Ability to handle calls with professionalism and patience.
- Familiarity with dispatching processes is a plus.
- Proficiency in using customer service software and tools.
What We Offer :
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- The chance to make a significant impact on customer satisfaction and company success.
Job Type : Full-time
Pay Range :
$17.00 - $23.00 / hour based on experience
Benefits :
- Health Insurance
- 401(k)
- Paid Time Off
To see if you are a good fit, please complete our compatibility survey here
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