We’re looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel.
You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Two full-time open positions.
1+ year of hotel industry experience or related job preferred
High school graduate, GED recipient, or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Work with the housekeeping staff to ensure rooms are ready for new guests
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Perform regular bookkeeping duties : make sure hotel guest information is current and correct
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