ASSOCIATE PRACTICE ADMINISTRATOR

Description

SUMMARY :

The Associate Practice Administrator is cognizant of and ensures that all practice operations in assigned region are consistent with objectives, philosophies, standards and policies of The Institute for Family Health.

RESPONSIBILITIES :

• Demonstrate the ability to perform clinical / technical / service / administrative tasks
• Supervises and evaluates Lead PSR,
• Acts as resource for Lead PSR and support staff regarding operational problems or questions, which cannot be solved or answer.
• Oversees and resolves problems relating to practice systems including appointments, registration, referrals, medical records, staff / patient relations and billing.
• Monitors PSR’s schedules, resolution of conflicts, vacations, sick-days, etc.
• Assures adequate staffing coverage of administrative areas.
• Investigates and resolves patient billing problems; pulls charts, speaks with providers, communicates with Professional Billing, follows-up with patients.
• Processes sliding-fee scale requests; determines discounts and notifies Professional Billing.
• Investigates patient complaints, briefs senior administration, and provides follow up to patient.
• Reconciles petty cash daily; monitors safe contents; keeps log of petty cash.
• Reconciles daily office cash collections and completes bank deposits accordingly to IFH policy.
• Processes bi-weekly time cards for practice staff; totals for practice staff; reconciles with leave requests.
• Monitors and orders administrative supplies.
• Develops provider schedules and assures that they are entered correctly in the computer system.
• Reviews schedules pro-actively (at least once a week) to identify problems.
• Oversees the maintenance of provider schedules, and appropriate staffing of practitioners and patient services staff. Consults with supervisor when unable to resolve conflicts.
• Prepares statistics on practice operations as needed.
• Obtains tokens for patient reimbursement.
• Provides monthly appointment availability reports to site management team.
• Performs Patient Service Representative functions as required (i.e., registration, check-in, appointments, checkout, switchboard, referrals).
• Assists the Senior Level Administration with special projects as necessary.
• Shares the responsibility with Site Management team in overseeing the day-to-day operations from opening to closing.
• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients in the assigned area.
• Coordinate training of new employees.
• Perform Epic system audits and assist in developing plans of correction for operating systems related to registration, scheduling, scanning, and referrals.
• Prepare reports related to Epic system operations, work ques, charges, registration and insurance related issues.
• Point person for equipment and mechanical problems in suites; follows up on correction.

ORGANIZATIONAL / MANAGERIAL

• Anticipate and respond to regulatory agencies and surveys performed.
• Ensure consistent performance adherence to all applicable policies and procedures.
• Complete required evaluations of PSR staff.

EDUCATIONAL / PROFESSIONAL DEVELOPMENT

• Comply with IFH required online trainings.
• Comply with regulatory employee health requirements.
• Requires a minimum of 1 supervision session each week (conducted by Senior Practice Administrator or Director mentor)

COMMUNICATION / RELATIONSHIPS

• Effectively communicate with all affiliated Hospital departments and personnel, as well as to other affiliated organizations (such as managed care organizations).
• Attend management meetings.
• Display courtesy, tact and patience during interactions with all members of the staff and extended community.
• Demonstrate a professional, courteous and respectful attitude in dealing with patients, families and significant others.

Qualifications

• High School Diploma REQUIRED
• Bachelor's Degree Preferred
• A minimum of 1 year of Lead Patient Services Representative experience or 3 years of Institute for Family Health experience or Bachelor's degree in healthcare or business related field REQUIRED
• Must have basic computer and internet navigational skills
• Must be familiar with Microsoft applications (Windows, Word, Excel, Outlook)
• Must have experience with electronic health records (EHR) technology
• Strong leadership, problem-solving and decision skills required
• Knowledge of Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) and Article 28 Regulatory regulations preferred

The Institute for Family offers a generous, comprehensive, and competitive range of benefits and perks with the best employers in New York to our staff.

Employees have the ability to choose which plan is the best for them and their families at every stage of life.

Health Benefits

Medical, dental, and vision coverage for you and your eligible family members.

Time-Off

Generous paid sick, vacation, and personal time.

Employer-Sponsored Retirement Plan

The Institute for Family Health contributes to a dedicated account for your retirement.

Voluntary Employee Retirement Plan

Save your own money for retirement on a pre-tax or Roth (post-tax) basis, and select from a range of investment options.

Life Insurance

An employer-sponsored plan for you, and access to additional voluntary coverage for you and your eligible dependents.

Short & Long-Term Disability

Income protection to support you in the event of an illness or injury.

Flexible Spending Accounts

Health Care and Dependent Care flexible spending accounts help you save tax-free to pay for eligible expenses throughout the year.

Tuition Assistance and Reimbursement

Financial assistance for work-related courses, degree programs, and certificate programs