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Customer Service / Administrative Coordinator

New June
Philadelphia, PA, United States
Full-time

About us

New June Bakery is a small women owned micro & online bakery in Philadelphia, PA. We offer a seasonal selection of uniquely designed cakes & pastries that are not only beautiful, but delicious too.

New June’s cakes, and their fresh take on sheet cakes in particular, have been featured in the New York Times T Magazine , on Good Morning America, and Architectural Digest, among many others.

New June founder, Noelle Blizzard, has been named a 2024 Rising Star Chef award winner by Star Chefs magazine, and New June received a coveted 2023 Best of Philly nod from Philadelphia Magazine .

Our work environment offers :

  • Opportunities for growth : we are a fast paced, rapidly growing operation)
  • Flexible working hours : including time off, holidays, and flexibility for personal obligations
  • On-the-job training
  • Safe work environment
  • Relaxed atmosphere : flexible hours, respectful & supportive peers, promote healthy work-life balance
  • Company perks : cake (free / employee discount), time-off, professional development conference attendance, industry networking events
  • Supplemental Pay : Deliveries, Overtime, Event Bonuses

We are looking for an experienced and passionate Customer Service Coordinator & On-Site Bakery Administrator to join our growing 7-person team.

The ideal candidate for this position has at least 2 years experience in a professional office OR restaurant / bakery setting.

A successful candidate will be expected to have exceptional time management, be VERY detail oriented, as well as flexible and adaptable to a fast paced and ever evolving order and fulfillment schedule.

Candidate Should Have Extensive Experience :

  • communicating with customers (via e-mail, phone and in-person)
  • organizing data across customer e-mails and calendars (and POS a plus)
  • using Google / Microsoft Suite : Sheets, Word, Powerpoint, Gmail, Google Docs
  • Preferred but not required : using Shopify / Squarespace for order management

Chief Tasks will Include :

  • Answering new order inquiries
  • Managing bakery pick-up and delivery schedule
  • Communicates Customer Pick-Up reminders & general information to all clients
  • Quality control + packaging of all orders
  • Inventory related to Packaging supplies, classes and events
  • Attends and assists in the coordination of off-site events
  • Staffs all customer pick-ups & necessary deliveries
  • Sends customer thank you emails
  • Assists bake team with inventory sourcing (cleaning supplies, misc ingredients & equipment)
  • Bakery organization

Bonus qualifications :

Social Media, Photography, Marketing

Hours & Location :

  • We are seeking a candidate to work 5-6 days a week, 40 hours .
  • This position is expected to staff at least 2 Saturday shifts per month (manning pick-ups, assisting with retail operations, DELIVERING cakes)
  • Monday option for remote work; Tuesday to Friday some in-bakery work required, some remote work optional.
  • We are currently located at 5401 Tacony St Philadelphia PA 19137 (Bridesberg Philadelphia area) but will relocate to Brewerytown / Fairmount neighborhood in Fall 2024.
  • 9 days ago
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