Coach/Team Lead Call Center

Randstad
Tucson, Arizona
$42K-$45K a year
Full-time

job summary : Responsibilities :

Responsibilities :

  • Coach / lead a team of 15 call agents
  • Develop competencies and foster teamwork
  • Provide all feedback to improve call agent performance
  • Manage escalations
  • Maintain records and report progress to leadership

Skills : Call Center, Call Center Support, Supervisor / Coach, Basic Computer Skills, Basic Software Skills, Telephone Etiquette, Active Listening Experience : Experienced1 year(s)

responsibilities :

  • Coach / lead a team of 15 call agents
  • Develop competencies and foster teamwork
  • Provide all feedback to improve call agent performance
  • Manage escalations
  • Maintain records and report progress to leadership

The essential functions of this role include :

working in a smoke free environment

qualifications : Experience

Experience

  • Experienced
  • 1 year

Education

  • High School
  • skills :
  • Call Center
  • Call Center
  • Call Center Support
  • Supervisor / Coach
  • Basic Computer Skills
  • Basic Software Skills
  • Telephone Etiquette
  • Active Listening
  • 30+ days ago
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