job summary : Responsibilities :
Responsibilities :
- Coach / lead a team of 15 call agents
- Develop competencies and foster teamwork
- Provide all feedback to improve call agent performance
- Manage escalations
- Maintain records and report progress to leadership
Skills : Call Center, Call Center Support, Supervisor / Coach, Basic Computer Skills, Basic Software Skills, Telephone Etiquette, Active Listening Experience : Experienced1 year(s)
responsibilities :
- Coach / lead a team of 15 call agents
- Develop competencies and foster teamwork
- Provide all feedback to improve call agent performance
- Manage escalations
- Maintain records and report progress to leadership
The essential functions of this role include :
working in a smoke free environment
qualifications : Experience
Experience
- Experienced
- 1 year
Education
- High School skills :
- Call Center
- Call Center
- Call Center Support
- Supervisor / Coach
- Basic Computer Skills
- Basic Software Skills
- Telephone Etiquette
- Active Listening
Coach/Team Lead Call Center
Skills:Call Center, Call Center Support, Supervisor/Coach, Basic Computer Skills, Basic Software Skills, Telephone Etiquette, Active Listening Experience:Experienced1 year(s). Coach/lead a team of 15 call agents. Coach/lead a team of 15 call agents. Develop competencies and foster teamwork. ...
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