PUBLIC SAFETY DISPATCHER

Salary : $51,084.80 - $71,531.20 Annually

Location : Sachse, TX

Job Type : FULL-TIME

Job Number : 23-039

Department : POLICE

Opening Date : 11 / 14 / 2023

Closing Date : Continuous

Description

Hiring Range : $ 24.56 / Hour - $ 33.43 / Hour

Candidates with current TCOLE Telecommunicators License are PREFERRED.

Competitive Lateral pay Opportunities

Certification Pay

Bi-Lingual Pay

Hiring Incentive

TCOLE Telecommunicator Certified $5,000

Noncertified Applicants $ 3,000

The schedule for this position requires the ability to work 12 hour shifts which include nights, weekends, and holidays.

Under general supervision, receives, screens and dispatches calls for service for police, fire and medical services.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position.

Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Examples of Duties

Essential Job Functions :

Answers incoming emergency and non-emergency calls by telephone or radio.

Prioritizes calls for service and determines appropriate personnel to respond.

Dispatches calls for service to available officers, fire department or medical personnel by radio and pager.

Maintains status and awareness of police units and monitors alarms.

Provides detailed call information to Police Officers as needed.

Contacts neighboring law enforcement agencies for additional support or to relay pertinent information regarding incidents.

Routes non-emergency telephone calls to employees or prepares messages.

Enters incident information into records management system.

Prepares a variety of reports regarding calls received and response taken.

Confirms outstanding warrants for other agencies and clears active warrants as directed.

Performs inquiries and criminal history checks for Police Officers through National Crime Information Center (NCIC), Texas Crime Information Center (TCIC) and North Central Texas Crime Information Center (NCTCIC).

Enters stolen property, missing or wanted persons and protective orders into NCIC / TCIC.

Sends teletypes to other agencies for warrant confirmations or general information.

Completes semi-annual evaluations to retain Texas Commission on Law Enforcement Officer Standards and Education (TCOLE) license.

Accepts payments for alarm permits, animal registrations and prisoner release and issues receipts.

Performs other related duties as assigned.

Typical Qualifications

Required Education, Experience, and Certifications :

High School diploma or equivalent, and one (1) year dispatch experience; or equivalent combination of education and experience.

Must pass a post-offer pre-employment drug screening and Criticall test.

Requires Basic Telecommunicators Certification through TCOLE within one (1) year of hire. Candidates with current TCOLE Telecommunicators License are preferred.

May be required to acquire additional certification.

Required Knowledge and Skills :

Knowledge of equipment utilized in police communications including radio, telephone and dispatch equipment.

Knowledge of personal computers and related hardware and software.

Knowledge of police patrol procedures.

Knowledge of or ability to learn City geography.

Skill in working under pressure in emergency and stressful situations.

Skill in typing accurately at a minimum speed of 35 words per minute.

Skill in obtaining information from hostile or emotional citizens.

Skill in operating a base radio station and utilizing radio codes and call letters.

Skill in effective oral and written communication.

Supplemental Information

Environmental Factors and Conditions / Physical Requirements :

Work is performed in a fast paced, high volume call center environment with long periods without breaks.

May be subject to repetitive motion such as typing and vision to monitor.

May be subject to angry or distraught citizens.

Equipment and Tools Utilized :

Equipment utilized includes personal computer, copier, fax machine, standard office equipment, teletype machine, radios, 911-telephone system and dictaphone.

BENEFITS AVAILABLE TO CITY EMPLOYEES

It's good to know about the extras that make it all worthwhile. In addition to being a great place to work, we offer a full complement of benefits.

Health Insurance - The City provides health insurance four plan options for employee and dependents. Employee premiums for the HDHP- HSA plan are 100% paid by the City.

The PPO plan premiums for employee coverage are $25 per month or $15 per month, depending on which one you choose. The City contributes 35% toward dependent health coverage.

Dental Insurance - The City also provides employee and dependent dental insurance coverage. You have two plans to choose from.

Employee premiums are 100% paid by the City for the base plan. The City contributes $50 per month toward the cost of dependent dental coverage.

Short-term Disability - Paid by the City; providing up to 60% of salary for qualifying employees after the employee has been off work for 6 days.

Long-term Disability - Paid by the City; providing up to 60% of salary for qualifying employees after 90-day elimination period.

Life Insurance - The City provides life insurance at no cost to employees at one times the annual salary up to $50,000. Additional life insurance may be purchased for the employee and his / her dependents at a reasonable cost that varies based upon employee age.

Supplemental Insurance - Supplemental insurance is available for purchase for Short-term Disability; Accident Insurance;

Cancer Insurance; Heart / Stroke Insurance; and Universal Life Insurance.

Retirement - (TMRS) Employee contributes 7% with funds matched 2 : 1 at retirement. Retire at age 60 with 5 years of creditable service;

or any age with 20 years of creditable service.

Deferred Compensation - Employee contributes up to 25% of his / her salary for long-term tax-deferred savings.

Social Security / Medicare - Social Security is withheld from employee paychecks in the amount of 6.2%; Medicare is withheld at the rate of 1.45%.

Employee Assistance Program (EAP) - Paid by the City.

Longevity Pay - $4 / month for each month of service after one full year of completed service.

Incentive Pay - Varies based on approved certifications.

Bilingual Pay - $25 per month for the proven ability to read, write and speak another language.

Tuition Reimbursement - Up to $5,250 annually.

Vacation Leave

Vacation leave will be provided to all eligible employees on the first pay check following the date of hire and on the first pay check in January of each calendar year, as follows :

Part-Time Employees (Regularly scheduled 20-29 hours per week)

Date of Hire 30 hours

1+ years 60 hours

Full-Time Employees (40 hours week / 80 hours per pay period)

Date of Hire 50 hours

1-4 years 100 hours

5-9 years 140 hours

10-14 years 160 hours

15+ years 200 hours

Sworn Fire Employees (24-hour shifts / 56 hours per week)

Date of Hire 70 hours

1-4 years 140 hours

5-9 years 196 hours

10-14 years 224 hours

15+ years 280 hours

Sick Leave

Sick leave will be provided to all eligible employees on the first pay check following the date of hire and on the first pay check in January of each calendar year, as follows :

Part-Time Employees (Regularly scheduled 20-29 hours per week)

Date of Hire 10 hours

1+ years 20 hours

Full-Time Employees (40 hours week / 80 hours per pay period)

Date of Hire 40 hours

1+ years 100 hours

Sworn Fire Employees (24-hour shifts / 56 hours per week)

Date of Hire 56 hours

1+ years 140 hours

Personal Leave - Four days per fiscal year (Four-12 hour shifts for Fire Shift Personnel).

Bereavement Leave - Up to three days for the death of an immediate family member (Three-12 hour shifts for Fire Shift Personnel).

Family Care Leave - Full-time regular employees employed by the City for a minimum of 12 months who need to take leave for the birth, placement or adoption of a child, to provide medical care for their child or spouse due to a serious health condition, or to provide elder care to their own parent / step-parent and / or their spouse's parent / step-parent may be eligible to request Family Care Leave.

Qualified employees will receive a bank of Family Care Leave when the request is approved. This bank will be equivalent to six work weeks, or 240 hours for 40 hour per week / 80 hours per pay period employees and 336 hours for Sworn Fire personnel.

If an employee does not use the entire six weeks during the six months following the first day of absence, the bank will be zeroed out.

Paid Holidays - 12 holidays per year (Ten-12 hour shifts for Fire Shift Personnel).

Disclaimer : The benefits described herein are for illustrative purposes only. In case of a conflict between the information on this page and the actual plan documents, insurance contracts and / or policies, the plan documents, insurance contracts and / or policies will govern.

The City of Sachse reserves the right to change or terminate benefits at any time. The benefits included herein should not be interpreted as a guarantee of future benefits.

I understand that I am required to complete all sections of this application thoroughly and that I may not attach a resume in lieu of completing this application.

I also understand that my application will be rejected if it is incomplete.

I acknowledge that this position is required to work during emergency situations, and may be required to work a varying work schedule requiring evenings, weekends and / or holidays.

What is your highest level of education completed that resulted in a diploma or degree?

• Less than High School Diploma or G.E.D.
• High School Diploma or G.E.D
• Associates Degree
• Bachelor's Degree
• Master's Degree or Higher

Do you currently have a valid Texas Driver's License or have the ability to obtain one within 30 days of being hired?

Do you possess a TCOLE (formerly TCLEOSE) Telecommunicators license from the State of Texas?

Can you provide proof of US citizenship?

Required Question