Summary
As the Manager of Patient Accounts, you'll lead a team of 18, driving continuous improvement through Lean principles to achieve monthly financial goals.
Overseeing self-pay accounts receivable, you'll manage customer service, financial counseling, collections, and vendor relationships, ensuring optimal performance and patient satisfaction.
This hybrid role offers flexibility with occasional travel, as you inspire innovation, solve problems, and support the revenue cycle's success.
What This Job Entails :
- Full Time
- Revenue Cycle Leadership : Oversee self-pay accounts receivable, managing Customer Service, Financial Counseling, Self-Pay Collections, and Bad Debt Management to ensure smooth operations and optimal financial outcomes.
- Vendor Partnership : Collaborate closely with external vendors, ensuring performance meets best practice standards through metric tracking and regular communication with vendor leadership.
- Problem Solver Extraordinaire : Act as the go-to person for escalated patient issues, working across departments to resolve concerns in a way that satisfies both the patient and the organization.
- Operational Oversight : Manage daily activities for financial counseling and credit balance teams, and handle invoice reviews for vendors supporting CBO operations.
Required Minimum Knowledge, Skills, and Abilities (KSAs) - "What you will need" :
- Education : Associate degree required with a Bachelor's Degree in Accounting or Business Administration preferred or equivalent experience.
- License / Certifications : HFMA / AAHAM certification preferred as well.
- Experience : Ten years' related health care revenue cycle management experience preferably within a multi-organizational hospital system.
Additional Information
MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services.
Learn more about this system at www.mainehealth.org
Single Billing Office Manager
As the Manager of Patient Accounts, you'll lead a team of 18, driving continuous improvement through Lean principles to achieve monthly financial goals. ...
Customer Service Associate Iv - Single Billing Office
This hybrid role offers the perfect blend of remote flexibility and in-office collaboration. Bring your expertise in medical billing and revenue cycle processes to make a real impact on patients, guarantors, and stakeholders. ...
Customer Service Associate IV - Single Billing Office
This hybrid role offers the perfect blend of remote flexibility and in-office collaboration. Bring your expertise in medical billing and revenue cycle processes to make a real impact on patients, guarantors, and stakeholders. ...
Customer Service Associate IV - Single Billing Office
SBO Customer Service Associate Level 4 handles escalated and priority issues including taking or making calls, performing necessary research to identify billing issues, collaborating with other revenue cycle teams to arrive at the appropriate resolution, and communicating with SBO Manager or Directo...
Customer Services Associate IV - Single Billing Office
This hybrid role offers the perfect blend of remote flexibility and in-office collaboration. Bring your expertise in medical billing and revenue cycle processes to make a real impact on patients, guarantors, and stakeholders. ...
Customer Services Associate IV - Single Billing Office
SBO Customer Service Associate Level 4 handles escalated and priority issues including taking or making calls, performing necessary research to identify billing issues, collaborating with other revenue cycle teams to arrive at the appropriate resolution, and communicating with SBO Manager or Directo...
Customer Service Associate III - Single Billing Office
Specialized Knowledge: Working knowledge of medical billing terminology, CPT, HCPCS, ICD 10 Hospital, Provider Based, Critical Access or Rural Health billing comprehension is required. The SBO Customer Service Associate Level 3 will possess a solid understanding of common medical billing practices a...
Tax Expert - CPA or EA - Work from Home
As part of this position, you have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. By providing tax advice, full service return preparation, tax calculations, and managing product/software inquiries, you will be working toward ad...
Dental Office Manager
Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients’ lives. Hire, develop, manage, and retain the office staff. ...
Remote Account Executive / Sales (Work from home)
Remote position (Work from home). Comfortable working remotely and independently. ...