Technical Support Engineer - Integrations

Description :

Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and / or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software.

Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering / software engineering.

What you will do in this role :

Be a Customer Advocate providing support to users / administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the Client software and platform.

Gain an understanding of the Client platform and all core functionality.

Analyze data with a view to isolate the potential cause of the issue.

Involve others to accomplish personal and group goals.

Skills : What you will need to be successful in this role :

Knowledge on LDAP / Active Directory, SSO or other authentication or user management systems Understanding of Email

Troubleshooting (e.g. Office 365, Exchange)

Knowledge on Web Services (SOAP, REST)

Working knowledge on Network troubleshooting (e.g. Ping, Telnet)

Hands on experience in any bi-directional, integration between two systems

Some experience with Scripting languages : JavaScript preferred

Experience with relational databases (e.g. MySQL, Oracle)

Experience with the gathering and reading of various log files

Integrations gets a mix of issue types that typically center around there broad topics :

1) Email

2) SSO / Authentication

3) Web Services

4) Scripting / Rest API

5) database issues

Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.

Required Skills :

Web Services (SOAP / REST), Networking fundamentals, scripting and familiarity with a programing language, Relational databases concepts

Preferred Skills :

SSO and authentication, Email protocols and servers

Note : This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara office.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits :

For information and details on employment benefits offered with this position, please visit

here

Should you have any questions / concerns, please contact our HR Department via our secure

website

California Pay Equity :

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.

Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.

S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13 / 10-91.).