Technical Support Engineer - Service Management (Hybrid, Santa Clara, CA)

Technical Support Engineer - Service Management (Hybrid, Santa Clara, CA)

We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving challenging issues for the Client’s partners and customers.

This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answering technical questions about the Client’s software and platform.

This is a 6-month contract (Extension possible). 40 hours per week HYBRID role, Working 2-3 days onsite at the client office in the US.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities :

• You will be a Subject Matter Expert for multiple applications and mentor other team members.
• In this role you will debug JavaScript code as well as find better solutions to custom code.
• Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
• Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.

This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

This opportunity may evolve to include additional responsibilities and opportunities for career growth.

Requirements :

• Demonstrated ability to troubleshoot difficult technical issues
• Must have solid object-oriented programming skills in Javascript
• Experience working with dynamic HTML components such as CSS and XHTML
• Angular experience preferred
• Working knowledge of the components in a web applications stack
• Experience with relational databases such as MySQL
• Linux and / or UNIX experience
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to work with high-value customer administrators and developers

Please submit your resume to our network at (apply to the Technical Support Engineer - Service Management (Hybrid, Santa Clara, CA) role).

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment.

All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion / belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation : $40 / hr - $46.34 / hr