Customer Success Analyst

Genesis10 is currently seeking a Customer Success Analyst with our client in their Chicago, IL location. This is a 12 month + contract remote or hybrid position. Summary : We are looking for a Customer Success Analyst to join our team. In this role, you will partner closely with our Global Clients team to ensure we are enhancing the customer experience by supporting the goals of the relationship. As a Customer Success Analyst, you will build and maintain strong professional relationships with our key global customers by supporting a team of Customer Success Managers (CSMs), Global Client Directors (GCDs), and other cross-functional partners to lead, deliver, and scale operational and analytical projects and tasks. This role will be supporting our largest global customers, helping to ensure the account team drives maximum return on client investment. Responsibilities : Maintains a detailed knowledge of client's products and the impact they can have for our customers. Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports. Completes ad-hoc report creation for customers using multiple systems to help customers understand impact of client partnership. Works cross-functionally within our client. Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation / management of team communication channels, etc.). Uses advanced Excel or PowerBI skills (pivot tables, formulas, and v-lookups) to compile multiple data reports. Partners closely with CSMs to prioritize projects based on customer maturity. Requirements : 2+ years' experience working with SQL and visualization tools (e.g. Tableau, PowerPoint) to extract, analyze and present data that supports customer and internal business goals. Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. Preferred Qualifications : Data and Insights-driven; able to synthesize data and help communicate the "so what” to a customer. Strong cross-functional partnership experience. Past work experience within a fast-paced environment. Experience synthesizing data and insights together for a client presentation. Experience leading / managing a project and associated deliverable work. Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources. Highly detail-oriented and organized with ability to effectively prioritize and multi-task. Proficiency with MS Office. Exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken. Suggested Skills : Project Management Communication Analytical Pay rate range : $43.13 - $50.86 hourly. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10 : Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states / municipalities) Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.