Field Service Controls Technician

Principle Accountabilities

• Responsible for safe work habits and ensuring that all equipment operates in a safe manner.
• Installation and commissioning of packaging machinery. Includes following documented commissioning protocol, reporting and closing open issues, and obtaining customer sign offs as required on issues and warranty start.
• Provide service to existing customers. Includes troubleshooting and diagnosing controls, electrical, mechanical, lubrication, and pneumatic systems to repair automation and ancillary equipment.
• Provide service preventive maintenance to existing customers. Includes following preventive maintenance task list and completing all tasks.
• Provide training to existing customers. Includes following training manuals to execute electrical and operator training.

May include both classroom and hands-on training.

• Track all delays in installations and interact with customer and internal project managers to communicate progress and open issues.
• Integration and support of vision, scanner, and OEM equipment. Work with local teams and remote OEM support for this. Learn and provide training to customer on-site for recipe creation, operation, support, or any other service required.
• Report hours and expenses as directed by company procedures in the required timeframe.
• Extensive travel required, domestic and international.
• Must comply with all state, local, and customer safety requirements
• Performs system validation according to scope documentation and project requirements.
• Verify proper function of safety circuits and programming.
• Execute commissioning checklists.
• Assist machine debug, operating programming software.
• Make temporary program changes as required to support debug process.
• Support performance runs.
• Support software validation requirements.
• Support customer factory acceptance testing (FAT).
• Establish and maintain a positive relationship with customers, support and follow-up on customers' concerns and problems
• Work under the confines of the project schedule and budget.
• Problem-solve with Mechanical Builders, debug software issues, debug mechanical issues, and update all appropriate documentation.
• Communicate ideas and comprehend information both verbally and in written form.
• Provide necessary documentation and support for machinery operating manuals.
• Handle all aspects of installations while on service.
• Willingness to travel up to 90-100%
• Related tasks as requested by supervisor.

Essential Skills and Experience

• Minimum of an Associate degree in electrical engineering, engineering related field, equivalent experience, or enrolled in a program which results in an associate degree in electrical engineering, engineering related field.
• 5-7 years of proven experience in the electrical / electronics, mechanical, and pneumatic fields are required and the ability to demonstrate high proficiency in these areas or Mechanical / Controls Engineering background.
• Ability to troubleshoot, find the root cause and fix machinery.
• Must have a valid Driver's License and able to travel to field sites, domestically and internationally, as necessary.
• Must be able to travel 90-100%.
• Proficiency with Microsoft Office programs (Word, Excel).
• Prior work experience with or courses for electrical design.
• Prior work experience with or courses for PLC Programs.
• Experience with industrial HMI and SCADA systems, Allen-Bradley controls / controllers an PLCs preferred.
• Familiarity with industrial automation systems, including HMI, Allen-Bradley controls / controllers, Siemens PLCs and Schneider PLCs, preferred
• Experience with 2D drafting software like Draft Sight preferred.
• Willingness to bring a team together and accomplish project goals effectively.
• Ability to multi-task while maintaining attention to detail and deadlines.
• Excellent verbal and written communication skills
• Team-oriented and collaborative
• Creative-thinking and problem-solving skills
• Ability to learn new technologies.
• Aptitude and willingness to be a self-starter
• Must be able to travel at any time to various customer locations, which includes having or being able to obtain a passport.

Physical Demands

• Must have a full range of motion and be able to kneel and bend and twist for extended periods as the task may require.
• This position requires continual use of your hands, considerable use of your arms and legs, and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
• This position requires long periods of standing
• The use of safety equipment, such as safety glasses, gloves, helmets, and hearing protection, is utilized daily.
• This position requires lifting and maneuvering 50lbs. Without physical restrictions and up to 70lbs. with the assistance of lifting equipment or other team members
30+ days ago