Job Description
Overview :
Answers calls that come into the Operations Service Center, creates service requests for operations events, and coordinates with Service Mangers on technician assignments.
Essential Duties :
- Dispatchers are to be on the phones and ready to take calls 100% of the time with the exception of lunches.
- Provides level 1 IT support when needed for field applications.
- Respond to and dispatch calls in a courteous, professional manner.
- Create service requests and work with managers to assign technicians.
Non-Essential Duties : Performs other duties as assigned by supervisor.
All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and / or regulatory requirements at all times.
Skills and Abilities :
Ability to :
- Perform all essential duties.
- Interact and communicate with management, team members, and customers.
- Demonstrate basic proficiency with data management and MS Office applications (Excel, Word, Outlook).
Knowledge :
Basic knowledge of work orders.
Minimum Education and Certification :
High School diploma or GED equivalent.
Minimum Experience :
None required.
Leadership :
No leadership responsibilities.
Physical Demands : (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
- Regularly required to stand, walk, and bend with good balance, use hands to finger, handle or feel and reach with hands and arms.
- Regularly required to sit, perform repetitive duties, use a PC and to talk and hear.
- Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus.
- Regularly required to lift, move and carry up to 10 pounds.
Problem Solving and Innovation :
- Problems / issues are well-defined with guidance available to provide solutions.
- Opportunity for innovation does not arise frequently.
Impact :
Actions and decisions impact operational results in immediate work area.
This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.
All employees are expected to perform tasks, as assigned by supervisor, regardless of job title or routine job duties.
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