Job Description
Member Services Representative
How do you know if you are a perfect fit?
You're looking for a position in a positive, upbeat environment with great perks and multiple opportunities for advancement.
You enjoy getting to know people and build relationships easily. Casual conversations are definitely your thing. You have a true servant's heart, and it makes your day when you help someone.
Learning new things comes easily to you, so you'll hit the ground running in no time. As a lover of all things travel, you share our passion for golf, dining and entertainment.
You're an overachiever who loves exceeding expectations, and you just found your next challenge.
Who is Invited?
Invited is a leading owner-operator of private golf and country clubs and private business clubs in North America. Since its founding in 1957, Dallas-based Invited has operated with the central purpose of Building Relationships and Enriching Lives'®, and today, serves over 430,000 members, with approximately 20,000 peak-season employees.
invited owns or operates a portfolio of over 200 golf and country clubs, business clubs, sports clubs, and alumni clubs.
You can find invited on Facebook at facebook.com / invited and on Twitter at @Invited.
What does ClubLine do?
ClubLine is a concierge service for Members of Invited clubs. The team consists of 20+ Employee Partners who assist Members in using their local and traveling benefits.
We conduct hundreds of conversations on average per day with our Members! Our goal is to exceed Members expectations as we accommodate their traveling needs and reservations.
Responsibilities :
Remain pleasant and helpful during conversations
Timely response to and completion of reservations in a friendly, efficient and accurate manner
Polite and tactful response to general inquiries for information and club inquiries from all levels, including management
Knowledgeable about 500+ properties and services
Job Qualifications
True willingness to want to please
Helpful, pleasant, happy demeanor during conversations with Members
Flexible thinking in unique situations to offer Members additional services in the market they will be visiting
Adaptability to an ever-changing work environment as services, benefits, and programs are added and modified
Good computer keying skills
Moderate PC skills including spreadsheet and word processing applications
Strong oral and written communication skills
Self-motivated, patient and independent worker
Bilingual skills a plus
Two years' experience in customer service or commensurate degree.
One year PC experience Microsoft Office
Prior experience in call center preferred
High school degree
Customer service / call center experience
ClubLine Concierge Representative
ClubLine is a concierge service for Members of Invited clubs. Member Services Representative. ...
ClubLine Concierge Representative
ClubLine is a concierge service for Members of Invited clubs. Member Services Representative. ...
ClubLine Concierge Representative
ClubLine is a concierge service for Members of Invited clubs. Member Services Representative. ...
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