General Manager

Overview

General Manager role at Paulie Gee's Logan Square in Chicago, IL. This is a full-time position leading day-to-day restaurant operations, including team leadership, ensuring high-quality food, and delivering an exceptional service experience for guests. The GM will collaborate with the leadership / administrative team on projects and serve as a strong representative of the company.

Responsibilities

• Demonstrates effective leadership in running a profitable business
• Oversees pizza preparation start-to-finish (wood-fired Neapolitan and Detroit styles), including dough batches, basic ingredients, dough stretching, topping, firing, and finishing
• Work the line and execute high-quality pizzas and other primary items (salads, etc.)
• Support multiple front-of-house roles (Host, Busser, Server, Bartender) to back up operations
• Interact with guests daily to monitor quality of service and food and cultivate repeat business
• Ensure food quality meets defined standards
• Utilize POS to run required reports for tax purposes and ensure timely, accurate payroll and tax payments
• Input payroll accurately on a bi-weekly basis
• Address operational issues at PGLS (e.g., staffing, facilities) as needed
• Engage with PGLS social media accounts with regular content and timely responses
• Post cadence : at least one Instagram feed post per day, at least 3 video reels per week cross-posted to Facebook, and at least two Instagram stories per day
• Respond to social media engagement / comments in a timely manner
• Be aware that social media programs may change with notice
• Conduct inventory counts and manage ordering to prevent shortages and minimize waste
• Provide monthly profit and loss reports to the majority partner, with quarterly investor reports
• Hold staff meetings at least quarterly to discuss performance, improvements, and upcoming events
• Maintain cleanliness standards compliant with City of Chicago health and safety guidelines
• Maintain permits / certifications for staff and ensure compliance with Illinois and City requirements
• Maintain HR files for employees (applications, permits, certifications, reviews, etc.)
• Establish and review opening / closing lists for safety and cleanliness; hold staff accountable
• Utilize Restaurant Systems Pro for labor planning, inventory management, and cost controls
• Perform other duties as assigned

Qualifications

Pay Structure and Benefits

Note : This description reflects the information provided for the role at Paulie Gee's Logan Square.

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