Real Estate Collection Manager

Title : Real Estate Collection Manager

Primary Location : Grand Rapids

Employee Status : full-time, exempt

Estimated Hours / Week : 38

Remote : No

What You’ll Get : (note varied offerings based on role and hours)

Weekly Pay

Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision

Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)

Retirement options like 401 (k) with company match and pension.

Paid time off : Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.

Tuition reimbursement

To see a full list of our benefit offerings check out this

About this position :

LMCU is looking for a Real Estate Collection Manager who will be responsible for leading the Real Estate Default area with collection activity on all Mortgage types and ensuring that all efforts from within the Real Estate area comply with all State, Federal and Investor Guidelines at all times.

What you’ll do :

Provide and track training sessions for all areas within Real Estate Default, including but limited to : FMAC, FNMA, USDA, VA & FHA Loans for all employees to ensure all policies, procedures and practices are in accordance with all State and Investor Guidelines.

Manage the Real Estate Default team by setting goals, monitoring progress and directing the workflow of the department to assure standards are met.

Perform competency evaluations, conduct employee training, and coach Real Estate Default team.

Monitor all loss mitigation options and activities, including but not limited to : collection calls, repayment plans, forbearance plans, short-sales, foreclosures, modifications to ensure all required steps and procedures are followed in accordance with State, Federal and Investor Guidelines.

Conduct monthly audits from within LMCU and third-party vendors ensuring that all required documentation is completed accurately and provide feedback to management.

Review all LMCU OREO properties on a monthly basis to ensure all efforts are being conducted to limit LMCU exposure.

Review DQ calling status at all stages of delinquency to ensure DQ levels of .15% or less on accounts 61 Days + Past Due and .

45% or less on Total DQ.

Work closely with VP of Loss Prevention to review other projects that require completion within the Real Estate Loss Prevention department.

Lead member service problem-solving efforts, along with VP of Loss Prevention.

What You’ll Bring : You’ll like this position if you have...

Bachelor’s degree in finance, business administration, real estate, or a related field of study, preferred.

Three years to five years of similar or related experience in collections, property management, real estate, or a related field.

Previous supervisory experience, preferred.

Ability to drive and have a valid driver’s license.

Strong understanding of collection laws and regulations related to real estate.

Analytical and problem-solving abilities to address complex collection issues.

Knowledge of Symitar.

Who We Are :

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day.

As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.

You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.

Have additional questions about the role?

You may email us at : .

If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance :

Call us at : (616) 242-9790

Mail your resume to : 5664 Prairie Creek Drive, Caledonia, MI 49316

Please Note : These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.