Resident Director

Job Description

Job Description

Position Title : Resident Director

Position Type : Full-time / Hourly

Location : On-site

The Resident Director plays a crucial role in fostering a positive living and learning environment within our student housing apartment community.

They are responsible for overseeing all aspects of the residential experience, ensuring the well-being and academic success of the residents.

The Resident Director serves as a leader, mentor, and resource for Community Assistants and residents while promoting a safe and inclusive community conducive to personal growth and development.

DUTIES AND RESPONSIBILITIES :

Community Management : Develop and maintain a welcoming and inclusive community atmosphere that encourages resident engagement, personal responsibility, and respect for diversity.

Foster positive relationships among residents through community-building initiatives, social events, and educational programming.

Resident Support : Provide guidance and support to residents, addressing their concerns, needs, and conflicts. Serve as a resource for academic, personal, and social matters, referring residents to appropriate campus resources when necessary.

Conduct regular check-ins and maintain open lines of communication with residents.

Crisis Management : Respond promptly and effectively to emergencies, conflicts, and critical incidents within the community.

Implement and enforce policies and procedures to ensure the safety and security of residents. Collaborate with campus security and emergency response teams as needed.

Staff Supervision : Supervise and mentor a team of Community Assistants (CAs), providing guidance and support in their roles.

Coordinate and facilitate regular staff meetings, training sessions, and ongoing professional development opportunities for CAs.

Provide feedback to enhance the team's effectiveness.

Administration : Assist with day-to-day operations of the residential community, including occupancy management, room assignments, maintenance requests, and key distribution.

Maintain accurate resident records and reports, ensuring compliance with relevant policies and regulations.

Collaborative Partnerships : Collaborate with campus departments and resources, including student affairs, counseling services, academic support, and campus life, to enhance the overall student experience.

Participate in committees, meetings, and campus-wide initiatives that promote student well-being and success.

• Participating in the turn process.
• Additional responsibilities and requirements may be assigned based on the specific needs of the housing community and institution.

ESSENTIAL SKILLS and QUALIFICATIONS

• Bachelor’s degree preferred or currently enrolled in a degree program.
• Previous experience working in student housing or residential life is strongly preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work effectively with a diverse student population.
• Strong leadership and supervisory skills.
• Understanding of crisis management and conflict resolution strategies.
• Flexibility to work evenings, and weekends, and respond to emergencies as needed.
• At least two years of experience in residential life or a related field.

COMPETENCIES :

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity;

Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically;

Upholds organizational values.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;

Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting;

Keeps emotions under control; Remains open to others' ideas and tries new things.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others;

Accepts feedback from others; Gives appropriate recognition to others.

Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives;

Organizes or schedules other people and their tasks; Develops realistic action plans.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback;
• Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives;

Supports everyone's efforts to succeed.

COMPENSATION AND BENEFITS : This position offers competitive compensation, bonus eligibility, and opportunities for advancement and growth.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Occasionally exposed to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and / or move up to 25 pounds

About Campus Advantage

Campus Advantage is a real estate investment management firm fostering financially equitable properties across Austin. Since 2003, Campus Advantage has strived to deliver a superior living experience by creating successful communities that provide rewarding living, learning, and career experience to residents.

Together with the support of our talented team of property professionals, Campus Advantage has become one of the leading student housing owners and managers in the country.