SW Support Engineer II

About NCR VOYIX

NCR VOYIX Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries.

NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions.

We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small from the best-known brands around the world to your local favorite around the corner.

SW Support Engineer II

As a SW Support Engineer II, you will work in a team environment to trouble, configure, and deliver NCR software solutions to the Defense Commissary Agency’s customers and employees.

In this role, you will be working with a variety of cutting-edge technologies such as payment solutions, e-commerce, loyalty solutions, point of sale, reporting and payment technologies Grocers require to run their business.

This role will report to the NCR / EBS Helpdesk Manager.

POSITION SUMMARY & KEY AREA OF RESPONSIBILITY :

This position is responsible for supporting clients and configuring NCR software solutions to meet customer needs and drive business value.

This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing NCR POS solutions

Specific Responsibilities include :

• Planning, installing, configuring, maintaining, and supporting all applications and hardware
• Ability to communicate with all levels of co-workers and management a must to perform this job successfully
• Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
• Monitor and analyze Helpdesk entries to ensure client needs are properly met
• Perform daily monitoring of all applications and data links
• Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
• Provide on-going education and training to users
• Propose changes or solutions to products and services for optimal business results
• Investigate customer relationship problems, and analyzes business processes
• proposes business solutions and services needed to satisfy customer requirements
• Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.

BASIC QUALIFICATIONS :

• Bachelor of Science degree in Information Technology or 5+ years of IT / Software Application Support
• Must have CompTIA Security+ Certification
• Must have current Active DOD Security Clearance at the Secret Level or higher
• Knowledge of IT operations in a government environment
• Strong technical ability
• Excellent written and oral communication skills
• Excellent leadership skills
• Excellent reporting skills
• Ability to multi-task
• Strong interpersonal skills
• Fluent in the use of the English language
• Ability to work independently
• Ability to work flexible hours including 2nd shift (11pm-7am ET)

PREFERRED QUALIFICATIONS :

• Previous experience working on an IT Service Desk supporting 500+ customers
• 5+ years of IT Experience working with the United States Government
• Experience with software deployment and application support
• Excellent technical troubleshooting skills

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LI-REMOTE

Offers of employment are conditional upon passage of screening criteria applicable to the job