Position Overview
The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations.
Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.
Key Responsibilities
- Train, monitor, and reinforce food safety procedures to crew members
- Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open / close and / or rush-ready
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
Supervise crew members and Team Trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains / exceeds all customer service standards.
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in Workday
Qualifications
- Education : High School Diploma or GED
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close / shifts
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus.
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot / cold temperatures or other elements.
Must be able to stand for prolonged periods of time
- Position requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc.
as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Shift Manager Trainee
Serve as Manager on Duty, open and close the store, assist the Store Manager and Assistant Manager in overseeing store operations. Train, coach and direct other sales associates when acting as Manager on Duty to promote exceptional customers service and follow store operation procedures. ...
Shift Manager
Our Shift Managers provide daily leadership to ensure the restaurant meets operational goals and mentoring to team members to delight every guest. As a Shift Manager, you'll enjoy the following benefits:. To be successful as a Shift Manager, we expect you to:. ...
Shift Manager
General Manager and Co-Manager in overseeing the profitability for one RaceTrac store on designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, clean focus, leading talent, an...
Shift Manager
If you're ready to take the next step in your career in restaurant management, our Shift Manager position is the right place to do it. Working as a Shift Manager will let you develop your management skills while still having the time to do the things you enjoy. You want to learn how to run great res...
Shift Manager
The Shift Manager position is the first management level role in the restaurant. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash a...
Restaurant Cashier with Customer Service
As a Cashier, you will ring up sales, take payments, and issue receipts. ...
Shift Lead
The Shift Leader directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Leader is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and ...
Crew Members Restaurant
Join Dunkin' and Kickstart Your Career! We're Looking for Restaurant Crew Members. Are you ready to be part of the Dunkin' team? We're currently hiring Restaurant Crew Members across all our Treasure Coast locations, and we want you to join us. If you're looking for an exciting o...
Shift Supervisor (Full-Time)
Shift Supervisors exceeds customer’s expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day. AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high perf...
Assistant Restaurant Manager Outlets
Previous Restaurant General Manager Experience required. This position will be the rotating manager position assisting with leadership coverage in 12 dining outlets. To consistently insure the maximum guest satisfaction while dining in the restaurant. All side-work complete and checked out by the ma...