Claims Handling Specialist

Overview

Position Summary

The Claims Handling Specialist facilitates the cargo damage / loss claim process within the International Freight Forwarding division.

The Claims Handling Specialist is responsible to receive, register, evaluate, administer, and process air / ocean cargo damage / loss claims pursuant to Yusen’s claim handling procedure.

They also work with Yusen’s branch network and operations personnel on strategies for claims prevention.

Responsibilities

Essential Duties and Responsibilities

• Reviews all claims for eligibility, accuracy and completeness. Compiles and maintains accurate data and other records necessary for accurate and timely assessment of claim causes.
• Communicates verbally and in writing with customers, carriers, insurance companies, and other parties as necessary regarding claim status updates.
• Provides timely and appropriate information to all relevant internal / external parties involved in claim to facilitate timely resolution and reduce cost / liability exposure.
• Identifies and resolves issues related to claim components in accordance with insurance policies and contracts.
• Maintain familiarity with international rules / regulations governing international and interstate shipments and carrier liability relating to cargo damage / loss.
• Monitors claims processing timelines and analyzes / reports trends, characteristics, and causes of claims; helps develop recommendations for process improvement and claims prevention.
• Proactively keeps management informed of pending status of claims and any issues that may result in litigation.
• Coordinate closely with all internal / external stakeholders in claim handling process from initial claim filing until claim resolution / settlement
• Input and maintain formal claim related information in EZ Claim system; ensure that all claim related information is input accurately / timely / completely and kept up to date in EZ Claims system
• Check and retrieve shipment claim related information from Cargo Wise system
• Develop and maintain various claim reports
• Other requests by management

Qualifications

Education and Experience

• Undergraduate degree preferred plus 4-6 years of expereince claims handling related experience or training; or equivalent combination of education and experience.
• Strong analytical, organization, and time management skills.
• Ability to interact professionally and effectively with internal and external customers.
• Ability to handle multiple tasks simultaneously while paying attention to detail.
• Ability to gather and interpret data, compile information and prepare reports.
• Ability to work independently.
• Experience using Cargo Wise system and or EZ Claim system preferred
• Experience with Microsoft Office Word, Outlook and Excel.
• Solid written and verbal communication skills

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including :

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas )

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services.

As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

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