Sr Mgr., User Experience (UX) Research

Reporting to the Senior Director, Head of User Experience, the Sr Mgr., User Experience (UX) Research is a hands-on manager, who also manages a high performing UX Research team by creating an open and collaborative culture based on trust in the UX Research team.

The Sr. UX Research Manager sets clear expectations and goals for UX Researchers, while holding them accountable for success.

The Sr Mgr., User Experience (UX) Research owns the strategy and delivery of UX Research commitments and leads the team with a focus on always looking to deliver for the business through effective research collaboration to deliver actionable insights.

Essential Responsibilities :

• Manages a high performing UX Research team of 4-6, leveraging a multi-support model of resource management
• Leads all activities necessary to ensure research operations and execution provides efficient support for the UX team and the business
• Formulates strategy to continuously improve product performance
• Creates an open and collaborative culture based on trust in the UX Research team
• Sets clear expectations and goals for UX Researchers while holding them accountable for success mapped to favorable product outcomes
• Delivers actionable insights to the business with a focus on efficient analysis and effective storytelling when delivering research insights
• Maintains an accurate and current understanding of the active UX Research efforts being conducted by the team, while managing own project workload
• Builds and develops research toolkit to extend across all levels of complexity
• Demonstrates, explains, and coaches others how to apply a range of research methods, understanding the balance and trade-offs between rapid research and longitudinal research efforts
• Leads by example by initiating and conducting research projects to help build foundational knowledge of our users, consisting of a mix of problem validation, formative research, and strategic research projects
• Communicates, advocates for, and socializes actionable insights in a clear and compelling way through good storytelling and delivering actionable insights
• Partners with the Customer organization, Market Research, Product, and others, to understand strategy, discover blockers, manage quality, and help ensure UX Research is prioritized in alignment with cross-functional consideration
• Actively seeks out difficult impediments to efficiency as a function (process, tooling, etc.); proposes and implements design solutions based on data and insights that will enable the UX Org to deliver on business objectives

Required Qualifications & Attributes :

• Bachelor's degree or commensurate professional experience in field
• 10+ years of experience in user research and design, including 5+ years directly managing, coaching, and developing researchers
• Proven track record of driving change through UX Research
• Deep knowledge in the field of UX Research with a proven understanding of quantitative and qualitative research methods
• Demonstrated ability to tie research efforts to business outcomes in line with business KPIs and defines measurement of research to track efficacy for the business
• Evangelize research : Share user insights within the broader organization and externally in creative ways to increase empathy for customer needs
• Proven experience as a trusted, strategic partner to stakeholders by communicating and demonstrating value of UX research, and by delivering insights that lead to demonstratable business value
• Experience navigating and supporting teams through high ambiguity and rapid change while maintaining a consistent research pipeline
• Expertise working with cross-functional teams leading engineering, marketing, sales, and partnerships with engineering teams
• Sample work displaying ability to convert research findings into insights artifacts

Base Salary Ranges : $170,000 - $210,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.

The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans.

We offer Medical, dental, and vision benefits in addition to :

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement