Customer Service Representative - Operations

Job Description

Job Description

Salary :

Customer Service Representative - Operations

Grade : Full-Time, Non-Exempt

Location : Elkton, SD

Supervisor : Operations Officer

Workdays / Hrs : Monday Friday (8am-5pm)

BankStar Financial is a locally owned bank, with a team of dedicated and talented individuals that work together to provide top-notch service to our customers.

Our work matters to the people and places we care for most. We take pride in lifting up and brightening peoples’ lives through good work, strong partnerships, and community involvement.

We are looking for team members that are willing to demonstrate leadership by embodying the core values of the bank that include : accountability, flexibility, integrity, positivity, and teamwork.

Our Customer Service Representative - Operations opportunity is responsible for providing excellent customer service, performing routine bank transactions, and assisting with various operational tasks.

The position requires attention to detail, adherence to banking regulations, and maintaining the confidentiality of customer information.

This role serves as the first point of contact for our customers and contributes to the smooth daily operations of the bank.

Key Responsibilities :

Customer Service

• Provide friendly and professional service to all customers, addressing their banking needs and resolving any issues.
• Proactively identify customer needs and recommend bank products and services, such as checking accounts, savings accounts, loans, and credit cards.
• Build relationships with customers to foster loyalty and promote the bank's community-focused values.

Teller Functions

• Process customer transactions accurately, including deposits, withdrawals, loan payments, and check cashing.
• Balance cash drawer at the end of each shift, ensuring discrepancies are reported and corrected.
• Issue cashier’s checks, money orders, and other financial services.
• Answer customer inquiries regarding account balances, interest rates, fees, and other banking products.
• Assist customers with the use of ATMs, mobile banking, and online services.
• Adhere to all security and compliance procedures, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.

Operations Support

• Operate the proof machine to process checks and deposits, ensuring accuracy and timely processing of all transactions.
• Provide debit card services, including resolving customer disputes, troubleshooting, issuing new / replacement cards, and general card maintenance.
• Import data processing files from various software programs into the core banking system, ensuring accuracy and integrity of data.
• Assist with account maintenance tasks such as updating customer information, processing stop payments, and handling debit card issues.
• Perform wire transfers, ACH processing, and other electronic banking transactions.
• Support other various operational tasks as needed.

Qualifications :

• High school diploma or equivalent (associate’s degree in finance or business preferred).
• 1-2 years of experience in banking or financial services, with teller experience preferred.
• Strong math and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with banking software, Microsoft Office, and related financial systems.
• Detail-oriented with strong organizational skills.
• Ability to work well in a team environment.

Benefits :

• Competitive pay and bonus opportunities.
• Comprehensive benefit package including Health, Dental, Vision and more.
• Retirement savings plan with employer match.
• Paid time off, including holidays, vacation, and sick days.
• Employee development and training programs.

Must pass pre-employment screening. For more information contact : BankStar Financial, Attn : Nichole Khan, PO Box 146, Brookings, SD 57006.

[email protected]. Ph. 605.692.3636.

BankStar is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Equal Opportunity Employer Member FDIC