Flagship General Manager

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in.

If the following job requirements and experience match your skills, please ensure you apply promptly.

Coach is part of the Tapestry portfolio a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Retail Job Description

Reports to : District Manager / General Manager

Responsibilities :

• Understands organizational objectives and makes decisions that align with Company priorities and values.
• Endorses, models, and develops store and district team to deliver Coach’s Selling and Service expectations.
• Manages sales strategies, initiatives, and growth across all categories and partners with other stores within District to drive district and regional selling initiatives.
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results.
• Serves as a leader within the District and can provide strategic and Human Resources support when the District Manager is not available.
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
• Sets and communicates sales / productivity goals for the team and tracks store’s performance at all times.
• Holds the management team accountable for floor supervisor productivity, personal productivity, and management contribution.
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace.
• Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style.
• Acts as a brand ambassador in the local market / mall to drive brand loyalty and business.
• Coaches team on how to incorporate trends into their selling experience with customers.
• Influences customer’s purchase decisions by balancing patience and assertiveness.
• Sensitive to customer and team’s needs and tailors approach by reading cues.
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward-thinking.
• Encourages team to build long-term relationships with customers to drive business.
• Develops both self and individual product knowledge skills and remains aware of current collections.
• Protects and drives the needs of the business at all times.
• Understands the positive sales impact staffing has on the business; recruits and hires accordingly.
• Coaches, develops, and motivates the team on a daily, weekly, and monthly basis to meet goals and utilizes Company tools.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.

Workplace and Environment :

• Creates enthusiasm and positivity for a shared vision and mission.
• Leads by example.
• Demonstrates confidence when leading the team and managing the store.
• Takes initiative; has a high level of ownership and accountability for results of self and others.
• Approaches challenges in a direct and timely manner and takes action to course correct when appropriate.
• Builds trusting relationships with peers and team.
• Acts as an advocate for the team, district / region, and Brand.
• Is adaptable and flexible to change.
• Maintains a calm and professional demeanor at all times.
• Fosters an environment of teamwork and collaboration.
• Creates short and long-term strategies to achieve personal metrics and performance.
• Utilizes Company tools to keep self-informed.
• Delegates and empowers others.
• Evaluates performance of all team members and provides consistent and timely feedback.
• Creates a talent bench strength by actively recruiting and interviewing candidates.
• Recruits, interviews, selects, onboards, and retains top talent.

Operations :

• Manages daily operational tasks according to Coach standards.
• Demonstrates strong business acumen; strategically forecasts, plans, and budgets to the needs of the business.
• Writes schedules to maximize business.
• Interacts and communicates with supervisor(s) on a regular basis to keep them informed.
• Maintains interior and exterior upkeep of the building with partnership from the corporate office.
• Understands and uses all retail systems and reporting tools.
• Adheres to all retail policies and procedures.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Serves as a leader within the district if the District Manager is out of the business.

Additional Requirements : Experience :

2-5 years of previous Store Manager experience in a luxury retail service environment preferable.

Education :

High school diploma or equivalent; college degree preferred.

Technical :

Proficient with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook).

Physical :

Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service.

Schedule :

Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and high retail traffic days.

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

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