Patient Care Coordinator

Starting Hourly : $20.00 per hour

Golden Bear Physical Therapy a member ofTherapy Partners Group has been the premier provider for outpatientorthopedics serving the Central Valley El Dorado County andsurrounding communities for over 40 years.

We areknown for providing the highest quality individualized care for ourpatients and our team of highly sed physical therapists who arepionate about helping patients achieve their goals.

Currently we are looking for a full timePatient Care Coordinator for our Manteca location who will alsoprovide coverage to our locations in Lodi Stockton Tracy ValleySprings Ripon Modesto Oakdale and Riverbank as needed.

Schedule needed : Monday Friday 8 : 00am 5 : 00pm

Bilingual in English and Spanish ispreferred but not required

PatientCare Coordinator

ESSENTIALPOSITIONDUTIES

• Greetswarmly and maintains a friendly welcoming relationship with allpatients and clients including among others physicians andphysician officestaff
• Clearlycommunicates with all staff including clinical and corporateemployees in a friendly and courteousmanner
• Responsiblefor answering phones and greeting patients with the utmostprofessionalism andcare
• Schedulesnew patients and collects all necessary information in order toverify insurance withcarrier
• Accuratelyand completely enters patient information and demographics intocomputersystem
• Submitspatient insurance information in a timely fashion to ensurebenefits are verified before the patient’s initialevaluation
• Providespatients with an explanation of their benefits and thoroughlyanswers allquestions
• Callsand confirms new patientappointments
• Collectscopays / deductibles and payments prior to patient being seen byprovider per elished policies and procedures. Inform patient of anyoutstanding balance and issues receipt when monies arecollected
• Worksclosely with Billing Department Physical Therapists and Aide staffto ure smooth patientflow
• Followup on no show patients on a dailybasis
• Treatmentauthorization and / or continued treatment Rx followup
• Maintainspatient confidence and protects operations by keeping informationconfidential
• Maintainsschedule targets by reporting percentages of arrivals cancelationsand rescheduled appointments to Regional AdministrationManager
• Maintainsphysical therapy supplies inventory by checking stock to determineinventory level; anticipating needed supplies and communicating toperson in charge orordering
• Participatesin and adheres to as required the HIPAA Policies and Procedures ofTherapy PartnersGroup

KnowledgeSs andAbilities

• Thoroughknowledge of MicrosoftOffice
• Possessstrong customer servicess
• Abilityto maintain confidentialdoents
• Mustbe organized and able to manage multiplepriorities
• Abilityto communicate complex information in a well thoughtout easilyunderstood manner both orally and in writing in a variety ofsettings andstyles
• Abilityto communicate in an honest direct and professional manner relatingwell to others to build rapport and effectiverelationships.
• Abilityto demonstrate active listening by asking clarifying questionsidentify and share relevant information and solicit feedback fromothers and give and receives feedbackobjectively.
• Mustbe able to identify and problemsolve
• Possessstrong team playerattributes

EducationandExperience

Education : High School diploma orequivalent

Experience : 12 years prior experience in customer service and administrationpreferred; medical or PT front office experiencerequired.

PhysicalRequirements and Working Conditions : Requires prolonged sitting somewalking bending stooping reaching and stretching.

Requires eyehandcoordination and manual dexterity sufficient to operate a keyboardmouse photocopier telephone calculator and other equipment.

Requires normal range of hearing and eyesight to record prepare andpresent reports.

LIMS1

tpgpt