Corporate Liaison

Title

Corporate Liaison

Pay Grade

Human Resources (HR)

Major Department

Management

Minor Department

Management

Report to

HR Director & Store General Manager

Job Summary The Corporate Liaison will primarily oversee Human Resource (HR) functions at the store level and communicate regularly with the corporate HR department.

In addition to coordinating all communication and requests of the corporate office, the Corporate Liaison will work in conjunction with the General Manager (GM) of the Store to help manage the people side of this robust business.

Essential Job Responsibilities

• Coordinate with the HR Department
• Serve as liaison and advocate for employees and corporate office
• Implement Performance Management
• Prepare and discuss the 30 Day Performance Review with new hires
• Facilitate the Annual Performance Review Process for all employees
• Recognize employee or department excellence (e.g., perfect attendance, no accidents, Employee of the Month)
• Provide Corrective Action Notices and Performance Improvement Plans when necessary
• Schedule meetings and communicate employee relations issues to the HR Department
• Recruitment and Onboarding
• Coordinate with Corporate Recruiter to identify store recruitment needs
• Schedule and help facilitate interviews with GM and Department Manager
• Conduct orientation for new employees
• Maintain accuracy and integrity of HRIS (Human Resources Information System)
• Collect any outstanding New Hire paperwork, specifically I-9 documentation
• Ensure employee demographics and job classifications are correct
• Input employee schedules
• Facilitate Vacation Requests & Absence Requests
• Check payroll and hours daily
• Review, correct, submit, and process time punches, edits, and information to payroll
• Prepare corrections and check requests for biweekly payroll
• Uniform request forms
• Process Transfers (inter-departmental and inter-company)
• Maintain and organize employee files
• Benefits
• Answer questions about benefits
• Help facilitate annual open enrollment and new hire eligibility every month
• Lead wellness initiatives at the store level
• Investigate, write, and follow up on worker’s compensation and general liability claims and report status to HR department
• Ensure all employee terminations are reviewed with HR and properly documented
• Ensure employee’s benefits are terminated, including medical, dental, etc.
• Ensure employee’s final checks are delivered in accordance with state law
• Prepare for and occasionally attend unemployment hearings
• Run and analyze reports (e.g., late, overstaying break, no punch, auto clock out, etc.)
• Coordinate all communication for the store
• Work with store and department managers to provide support, information, and communication for team meetings / department huddles
• Take and distribute meeting minutes
• Act as central communication source for corporate office (e.g., Pricing, Accounting, Buying, HR, etc.)
• Disseminate and respond to e-mails and phone calls
• Implement Marketing Initiatives
• Provide weekly report of endcap space usage to Marketing Analyst
• Monitor in store signage needs and communicate with Marketing Team
• Implement Customer Service Initiatives
• Act as next level of customer service if issues are escalated
• Collaborate with the Corporate Customer Service Manager when complaints, requests, and suggestions are filtered through the website or corporate phone number.

When appropriate, provide praise or constructive feedback for employees.

• Organize and help implement customer suggestions as they are relayed at store level
• Facilitate donation fulfillment
• Manage all administrative duties of the store
• Ensure neatness of office and front end
• Organize store monthly calendar
• Organize and re-order office supplies
• Fill out the Daily Store Log
• Reorder gift cards as needed
• Review alarm report
• Ensure breakrooms are clean and inviting
• Facilitate decorating store for holidays
• Work on special projects

Assist with the day to day efficient operation as an extension of the HR Department; Other duties as assigned

Education, Certifications, and Requirements

• Bachelor’s degree in human resources, industrial organizational psychology, related field, or equivalent work experience; and
• At least two (2) years of generalist human resources experience
• Preferred : two (2) years of grocery or retail experience

Other Knowledge, Skills, and Abilities

• Understand and be up to date with local, state, and federal employment and safety laws
• Ability to manage and work with people of varying backgrounds and culture
• Ability to manage multiple projects simultaneously and make critical deadlines
• Ability to make fair, unbiased decisions and stay level-headed in difficult situations
• Self-directed and ambitious
• Possess a high level of integrity and discretion
• Strong communication skills via phone, e-mail, and in person discussions
• Thorough and clear documentation skills
• Advanced with Microsoft Office Suite : Outlook, Excel, Word, and PowerPoint
• Willingness and ability to learn systems (e.g., HRIS, Back Office System, POS System)
• Exceptional organization skills
• Attention to detail
• Excellent fluency with the English language; command of the Spanish language a plus
• High level of emotional intelligence and interpersonal skills, especially when communicating verbally
• Must be capable of providing and modeling exceptional customer service, to both internal and external customers
• Flexibility to adapt in a variety of situations; willingness to wear many hats

Work Environment / Physical Demands

• The potential for prolonged sitting, standing, walking, squatting and / or bending
• The ability to lift up to 50 lbs. on occasion
• Travel to store locations required
• Occasional high stress when dealing with systems, customers, and / or staff members

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.

Rather, they are intended only to describe the general nature of the job.