Security Associate / Customer Service Greeter

Benefits / Perks

• Medical, Dental, Vision Benefits for PT* + FT Staff
• 401k Benefits with generous employer match
• Holiday pay
• Sick pay
• Competitive wage
• Flexible work schedule
• Significant discount on all merchandise, including designer consignment pieces
• Clear paths for growth
• Ongoing professional development
• A fun and devoted team of fashion-focused individuals
• Supportive company infrastructure- feel supported and encouraged at every level
• must average at least 20 hours per week

Job Summary

Crossroads Trading Co., a popular buy-sell-trade retailer with stores throughout the country, is looking for full-time and part-time Security Associates! Do you have experience working in Loss Prevention and / or Security?

Are you looking for a Security role with stable, day-time hours that allows for a work-life balance? Do you enjoy interacting with the public in a customer service environment while maintaining a harmonious and pleasant shopping atmosphere?

If so, this may be the job for you!

Responsibilities

• Cultivate a harmonious store environment and strong visual presence at the entrance / exit through courteous greeting and professional interactions with customers and teammates
• Maintain a safe and respectful store environment by consistently monitoring the sales floor, circulating the store regularly, and identifying any potential safety issues in a timely manner
• Greet customers and maintain a friendly but secure presence that helps prevent internal and external theft
• Identify and address theft indicators and / or safety concerns; may respond to emergencies and assist in evacuations
• Communicate all safety concerns and suspicious activity to store management and work together to find solution to maintain a harmonious shopping environment at all times

Qualifications

• Previous or transferrable experience related to Security, Safety and / or Loss Prevention
• Friendly, enjoys interacting with people and comfortable in a customer service based environment
• Demonstrates a high level of respect, empathy, and courtesy in all interactions
• A calm head when dealing with safety issues, with a focus on de-escalation techniques as needed
• Ability to evaluate circumstances and make timely decisions based on the company Safety and Security guidelines
• Able to effectively communicate with co-workers, management, and law-enforcement
• Good judgment, flexibility, integrity, and collaboration
• Background in customer service or retail a plus
• DEI (Diversity, Equity & Inclusion) awareness, sensitivity, and training a plus; you will encounter diverse populations in our stores and must remain sensitive and respectful at all times
• Must be able to stand / walk sales floor for several hours at a time
• Must be comfortable working in a public setting during the COVID-19 pandemic, and must be willing and able to enforce policies as they relate to the COVID-19 safety protocols
• Guard Card preferred

Company Overview

At Crossroads, we want you to show up as your authentic self; this means bringing all of the characteristics that make you you.

We celebrate and embrace the differences of all of our employees and want you to feel that you belong, starting from day one.

This is not a commitment we take lightly and it means we must regularly work and reflect on our company culture, values, and beliefs in order to identify ways to create a diverse, equitable, and inclusive workplace.

If you want to help us continue to lead the sustainable, pre-loved fashion industry as we’ve done for 30 years, we would love to hear from you!