Guest Services Premium Concierge|Part-time| Moody Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at , and follow OVG on , , , and .

Position Summary

Under direct supervision of the Guest Services Management Team and Supervisors, our Guest Services Premium Concierge is responsible for providing an exceptional level of world-class service to all premium guests, clients, and partners at all events.

Including, but not limited to University of Texas home basketball games, major concerts, family shows, and smaller, private events.

This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule.

This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset.

Position Details :

• Part-time position
• Shifts include nights, weekends, and holidays

This role will pay an hourly wage of $18.00.

Benefits for PT roles : 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

EVERGREEN ROLE : Applications are accepted on an ongoing basis; there is no application deadline

About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences.

We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.

Moody Center is Austin’s new arena that gave the Live Music Capital of the World the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet.

Designed specifically for concerts, the new arena replaced the 45 year-old Frank Erwin Center and provides top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.

In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.

In 2022, Moody Center ranked #1 highest grossing venue in its category by Billboard Magazine and received the 2022-23 New Venue of the Year Award by Pollstar Magazine.

We want you to be a part of our continued success!

Visit to learn more about our mission to be #BeATXcellent.

For additional information and news, follow @moodycenteratx on , , , and .

Responsibilities

• Provide consistent, world-class hospitality throughout all premium spaces
• Conduct pre-event walk throughs of premium spaces to ensure expectations are met for premium members
• Proactively welcome and assist guests
• Identify opportunities to create memorable experiences and lasting relationships with members
• Understand, retain, and communicate safety and security measures
• Display professional demeanor including positive body language and effective communication
• Works to resolve guests’ compliments and concerns in accordance with the arena’s policies and procedures
• Manage lines and provide directions to premium locations and other arena amenities
• Perform thorough ticket checks, scans, and access for valid entrance into premium spaces
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Collaborate with Premium Services department to ensure all expectations are met within designated spaces for guest, client and partner satisfaction
• Reports any suspicious activity to supervisors and / or management
• Complete and submit related paperwork, as necessary
• Other duties as assigned
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time

Qualifications

• At least two (2) years prior experience within a hospitality, sports, entertainment, or related field
• Experience in a high-profile customer service-based industry is preferred
• An average of eight (8) events worked per month. Event requirement is subject to change with notice
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills
• Comfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalism
• Proactive self-starter and able to work collaboratively

Working Conditions

• Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.
30+ days ago