Description
Position at American First Finance What makes an AFF Director of Client Success :
The Director of Client Success is responsible for leading and managing the strategic direction, operational efficiency, and overall performance of assigned relationships.
This role requires a visionary leader with a strong track record of success in building and growing client relationships.
What we offer :
- Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
- A high-growth organization with advancement opportunities!
- Diverse, Collaborative, & Fun Work Environment!
Roles and Responsibilities :
- Achieve and exceed monthly and quarterly assigned targets and projections.
- Serve as the primary point of contact for existing partners, fostering strong relationships, and ensuring mutual success.
- Deliver an exceptional partner experience by understanding partner needs, working across the solutions stack, and acting as an internal advocate for the client.
- Develop and implement strategies to maximize the value of partnerships, including joint tech roadmaps and co-marketing opportunities where feasible.
- Oversee the relationship with key strategic partners, managing day-to-day interactions, and seeking ways to deepen these relationships to maximize partner yield.
- Manage partner relationships across the full lifecycle, from onboarding to ongoing success, ensuring revenue growth and strategic partnership outcomes.
- Lead key internal and external meetings, communications, escalations, and negotiations, coordinating with subject matter experts as needed.
- Monitor partnership performance, track key metrics, and identify areas for improvement or expansion.
- Analyze performance data and present findings to clients, highlighting opportunities or introducing incremental programs.
- Collaborate closely with internal teams, including product, engineering, marketing, and legal, to align partnership activities with broader business objectives.
- Facilitate communication and collaboration between internal stakeholders and external partners to ensure seamless execution of partnership strategies.
- Experience in hiring, managing, and retaining a highly functional partner management team.
- Determine and execute appropriate level of merchant engagement, including weekly, monthly, and quarterly business reviews.
- Ability to track and adhere to departmental budget spending guidelines.
Qualifications :
- Associate / bachelor’s degree in a relevant field or equivalent experience.
- Minimum of 3 years supporting a large business relationship in a Client Success or Account Executive role.
- Local and National travel required.
- High empathy and customer-centric approach.
- Excellent communication and relationship-building skills.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Proven leadership and managerial skills.
- Strong strategic thinking and problem-solving abilities.
- Financial acumen and budget management experience.
- Ability to drive change and foster innovation.
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